Provide compliance support and proper risk assessment to New Business Operations for Life, TLC, Fulfillment, Electronic processes and Cashiers. Lead compliance specialist for fulfillment and electronic initiatives. Providing guidance, support and training for implementing new processes and platforms. Perform monthly audits for the Compliance Management System provided to Senior Leadership. Perform anti-money laundering reviews for Life and TLC. Review and approve outgoing communications… Show more Provide compliance support and proper risk assessment to New Business Operations for Life, TLC, Fulfillment, Electronic processes and Cashiers. Lead compliance specialist for fulfillment and electronic initiatives. Providing guidance, support and training for implementing new processes and platforms. Perform monthly audits for the Compliance Management System provided to Senior Leadership. Perform anti-money laundering reviews for Life and TLC. Review and approve outgoing communications, creation of internal and external forms, agent training materials and bulletins as it relates to Life,TLC, Electronic and Fulfillment processes. Collaborate with Legal department to ensure risk assessments are appropriate for business practices and risk mitigates are in place if needed. Show less

Coordinated and performed multi-week training to new hires and internal employees. Updated and maintained the teaching manuals and online manuals. Assisted the business in various functions, audit, creating new procedures, assisting with new team development and leadership and project management.

Learned the business from entry level to Subject Matter Expert in all aspects of the New Business department and other departments. Created and performed on a specialized team to work on unique and complex processes, which increased productivity and accuracy, for the entire department. Evolved to be very proficient in both our major software applications while keeping 99% accuracy and productivity score.