Partner closely with Product Managers to help implement and launch key features and tools on our Customer Digital Engagement suite of communications. Work closely with a Scrum Master in an Agile process using Jira to gather requirements, manage, and deploy business features and user stories. Collaborate with development team to elaborate and define technical into polished User Stories that will easily move through to release. Responsible for updating product management of Jira story status to align their expectations to actual delivery outlook. Manage testing process and create testing plans which define the allocation of testers and business acceptance criteria by documenting test cases that will be used and identifying resources and deadlines. Coordinate the efforts between our development teams and the testers, facilitate UAT meetings, enter JIRA defects, ensure testers have necessary access to test systems and test environment.

Responsible for understanding the current process of the systems I support while also driving to identify opportunities for improvement. Taking those opportunities and working with cross-functional teams to drive process and product improvements. Projects have included: reducing interval time for sales recognition, privacy improvements, process re-designs that reduce the number of steps front line sales or order keyers must process and automation of those processes. Document and communicate the changes where necessary. Apply Lean/ Agile principles in all projects utilizing Jira to manage IT initiatives.

Drive adoption of Salesforce Tools and Applications that I support for Sales Enablement team. Used analysis of data to update training to keep it current and valuable for sales professionals. Highlighted best practice sharing and key wins to promote usage of sales quoting tools. Lead change management efforts to increase usage and compliance within Salesforce.comProvide ongoing training for Salesforce.com users. Provide updates and education on new features, benefits, reports etc.Author, edit and maintain sales/system documentation. Maintain Salesforce document library for organization which housed thousands of documents and images. Work with impacted departments on change requests to ensure changes align with business processes and that customer experience is number one priority. Configure, maintain, and update integrated Salesforce Apps focused on marketing and prospecting tools. Lead all stages of creation for unique customized applications for various departments, including requirements gathering, configuration, deployment and training for multiple departments. Each department considered a customer with ultimate customer sales department.

Responsible for the mentoring and development of sales and sales management in two fifty million plus branches and outbound sales call center. Responsible for designing and delivering training to improve sales rep and sales support productivity, both online and in person. Support senior branch management with assigned initiatives such as soft-ware implementation or hardware. Helped new sales reps prospect gain business acumen, knowledge of IT/Telecom landscape, consultative sales and prospecting

Taught business and IT courses to undergraduate students in an online environment, Courses taught include: Advanced Excel and databases, Technology and Society, Internet security, Networking, Critical Thinking and Electronic Commerce. Also involved with the instructional design of a senior level marketing course regarding Channels of Distribution.

Contract and project work with companies such as: IBM, HP, AT&T. Accountable for the facilitation, design and delivery of courses pertaining topics such as new software, mobile applications, sales and data networks. Served as a trusted advisor to consultants and end to end buyers.

Responsible for implementing a comprehensive online classroom, while providing learning resource tools that allow students to succeed, and encouraging students to use, and learn assigned material. Subjects taught Critical Thinking and Introduction to Information Systems.

Manager of Account Sales Manager. Managed a quota bearing team that was responsible for new sales, revenue attainment and attrition. Changed group from non-quota attaining team to 100+ team results with several company wide top sellers.

Performed a variety administrative functions, and support of office automation programs. Monitored training plans and provided guidance to employees within organization. Assisted in the organizing, administration and conducting, of training programs personnel completed for testing and/or employee advancement.

Product management of new data networking products. Reported to VP of Marketing and managed products through all phases of the product life cycle. Directly accountable for all activities that affected the profitability, revenue and market share objectives of the assigned products and the project management of those activities. Developed, designed and delivered training programs to sales support and sales executives for all data products . In conjunction with Marketing channel designed sales collateral, Web-site material and sales support material such as Job-aides, Power Point presentations for delivery to potential customers. Implemented a new software program for customer pricing, via company's intranet for real-time quotes, managed project form beginning to end, and supported end users after development.

Develop relationship with Major Accounts in a competitive environment. Negotiate long-term commitments for existing and proposed services. Products sold include CPE, Call Center Solutions, ISDN, Frame Relay, Phone/ PBX equipment, local services and Internet solutions.

Accountable for the acquisition of new accounts for the State Government and University business segment. Products sold included: Local services, Long Distance, DSL, Frame Relay, Wireless, Video conferencing, T-1 services, and Internet solutions. Project managed University of Chicago service conversion to MCI.

Responsible for increasing and maintaining new and existing account base through sale of data and voice applications. Targets: $13,000 monthly new revenue and 97% retention of base valued at $300,000 billed revenue per month.

In conjunction with Strategic Account Team serviced Fortune 500 types customer accounts. Oversaw the project management of new service installations, reviewed billing issues and renewed contract terms. 1st point of contact for technical issues and post mortem of all recurring issues; also responsible for all contract renewals.

Managed National Accounts with multiple services in multiple locations in both pro-active and reactive environments. Including but not limited to coordination of new services, installation of new features, resolve billing issues, and resolution of on-going technical issues.

Order provisioning, implementation and management of new voice and data services for National Accounts.