Veronica Davis Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

In my role as an Analyst and Trainer at AOI Institute, I utilized advanced data analytics tools in Excel to analyze operational data, identify trends, and provide actionable recommendations for improving operations and service delivery. I managed learning materials, communication, attendance, and assessment evaluations using a comprehensive Learning Management System (LMS), ensuring streamlined and efficient training processes. I employed Software as a Service (SaaS) solutions for document editing and sharing, leading to efficient resource allocation and effective collaboration among stakeholders and team members. Additionally, I assisted the General Manager in devising strategies for training evaluation and assessment management, contributing to the development of assessment evaluation frameworks, feedback mechanisms, client liaison, and complaint handling. I prepared detailed weekly reports using data visualization and reporting tools, presenting results and outcomes to the General Manager for informed decision-making.

Melbourne, Australia

As a Collection Officer at Probe Group, I managed customer accounts with a primary focus on collecting outstanding debts using Webcollect, an Order to Cash professional web platform. I analyzed and managed data logs of customer profiles and communication records to ensure accurate and efficient debt collection processes. Utilizing Noble Contact Manager Software, I conducted customer liaison and managed a high volume of cases efficiently. I recorded details and valuable information on Webcollect, ensuring seamless integration of communication data for comprehensive account management. Through thorough analysis of customers' financial situations using data-driven approaches, I provided appropriate solutions with a personalized yet systematic approach. I supported the workload of the team by using collaborative tools and software to distribute tasks efficiently, ensuring adherence to KPIs and quality expectations.

Melbourne, Australia

During my internship as an Analyst and Trainer at AOI Institute, I analyzed the learning needs of stakeholders using data-driven approaches and assisted trainers in delivering learning management solutions. I created and delivered instructional materials using Microsoft PowerPoint and other MS Office tools for various IT technologies including HTML, CSS, and SEO. I provided technical support to stakeholders, addressing troubleshooting issues, and managing software and hardware requirements. I assisted in the evaluation of student assessments leveraging data analysis tools to ensure accuracy and fairness in grading. I used a Student Management System (SMS) to streamline administrative tasks, manage student records, and maintain an organized database. I employed automation features within the SMS to enhance stakeholder communication and reporting.

Melbourne, Australia

In my role as a Portfolio Manager at Probe Group, I managed customer accounts with a primary focus on collecting outstanding debts using Webcollect, an Order to Cash professional web platform. I analyzed and managed data logs of customer profiles and communication records to ensure accurate and efficient debt collection processes. Utilizing Noble Contact Manager Software, I conducted customer liaison and managed a high volume of cases efficiently. I recorded details and valuable information on Webcollect, ensuring seamless integration of communication data for comprehensive account management. Through thorough analysis of customers' financial situations using data-driven approaches, I provided appropriate solutions with a personalized yet systematic approach. I supported the workload of the team by using collaborative tools and software to distribute tasks efficiently, ensuring adherence to KPIs and quality expectations.

Melbourne Airport, Australia

As a Customer Service Agent at Delaware North, I assisted customers with product selection and order placement using Point of Sale (POS) machines. I answered customer queries via phone using CRM software for recording information and follow-ups. I conducted marketing activities including upselling and cross-selling and used digital marketing tools for tracking campaign effectiveness. I followed effective complaint handling procedures and utilized complaint management tools to document and resolve issues efficiently. I used customer feedback tools to gather insights and improve service quality based on customer satisfaction data.

Advanced Diploma Of It, Cyber Security

Advanced Diploma Of Leadership And Management, Organizational Leadership

Master Of Technology (Enterprise Systems), Information Technology

Advanced Diploma Of It, Information Technology

Master Of International Business, International Business