Verónica Flor Vallejo
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Verónica Flor Vallejo Email & Phone Number

Associate Director, Global CX: Total Quality Management and Experience at HelloFresh
Location: Berlin, Berlin, Germany 10 work roles 2 schools
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Current company
HelloFresh
Role
Associate Director, Global CX: Total Quality Management and Experience
Location
Berlin, Berlin, Germany
Company size
16614 employees

Who is Verónica Flor Vallejo? Overview

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Verónica Flor Vallejo is listed as Associate Director, Global CX: Total Quality Management and Experience at HelloFresh, a company with 16614 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Verónica Flor Vallejo.

Verónica Flor Vallejo previously worked as Associate Director Customer Service Excellence and Process Optimization at Hellofresh and Lead Quality Management & Continuous Improvement-International at Hellofresh. Verónica Flor Vallejo holds Msc In Lean Six Sigma For Operational Excellence With Distinction, Lean Six Sigma, 72/100 from Heriot-Watt University.

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Profile bio

About Verónica Flor Vallejo

At HelloFresh, our team's mission is to deliver exceptional service that aligns with the high standards our brand is known for. As the Associate Director for Customer Service Excellence and Process Optimization, I've been instrumental in integrating Lean methodologies to streamline operations and uplift customer experiences.My focus on continuous improvement has fostered a culture where quality assurance and operational efficiency are paramount. This approach has not only enhanced customer satisfaction but also driven the standardization of customer care practices across HelloFresh, ensuring a consistent and delightful experience for every customer we serve.

Listed skills include Microsoft Office, Dmaic, Leadership Development, Pareto Charts, and 37 others.

Current workplace

Verónica Flor Vallejo's current company

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HelloFresh
Hellofresh
Associate Director, Global CX: Total Quality Management and Experience
Berlin, DE
Website
hellofresh.de
Employees
16614
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10 roles

Verónica Flor Vallejo work experience

A career timeline built from the work history available for this profile.

Associate Director, Global Cx: Total Quality Management And Experience

Hellofresh

Berlin, DE

Associate Director Customer Service Excellence And Process Optimization

Current
Hellofresh

Germany

- Oversee Quality Assurance for inbound and reactivation operations, ensuring the highest standards are consistently upheld during customer contact and re-engagement processes.- Define and dictate the quality assurance strategy to enhance customer interactions across international markets.- Lead a dedicated team focused on continuous improvement.

Jul 2024 - Present

Lead Quality Management & Continuous Improvement-International

Hellofresh

Berlin, Germany

- Lead two specialized teams—Continuous Improvement and Quality Management—with full responsibility for performance and strategic outcomes.- Utilize deep expertise in customer care operations and cross-functional collaboration to translate complex business needs into actionable processes, guidelines, and innovative solutions.- Drive critical initiatives in.

Jul 2023 - Jul 2024

Senior Manager Quality Management & Continuous Improvement - International

Hellofresh

Berlin, Germany

- Lead International Quality Assurance team, responsible for overseeing both captive and outsourced operations to ensure consistent delivery of exceptional customer service and experience.- Define and implement comprehensive quality assurance strategies, processes, procedures, and guidelines to uphold the highest standards of service.- Drive the overall.

Jul 2022 - Jul 2023

Continuous Improvement Manager - International

Hellofresh

Berlin, Germany

- Assess customer support processes across international markets to identify best practices, areas for improvement, and innovation opportunities using a data-driven, test-and-learn approach.- Implement process standardization while considering the unique market dynamics and business models of each country.- Collaborate closely with Tech and IT teams to.

Jun 2021 - Jun 2022

Operational Excellence Project Manager

Infarm

Berlin, Germany

- Leading and executing cross-functional continuous improvement projects within Central Operations- Conducting operational diagnostics to identify improvement opportunities for optimization projects- Defining standards and procedures

Jun 2020 - May 2021

Performance Manager

I-Surance Ag

Berlin Area, Germany

-Structuring, defining and mapping processes-Setting standards and procedures-Leading internal and cross-functional process improvement projects using lean methodology-Conducting in-depth data analyses to generate key insights for optimisation projects-Building and designing dashboards to provide performance information to partners

Feb 2019 - Mar 2020

Nestlé Continous Excellence Analyst ( Nce)

Nestlé

Quito, Ecuador

-Responsible for implementing “Education &Training" and "Leadership development" in Finance & Control. Apply Nestlé methodology to eliminate waste due to lack of competencies.-Identifying and prioritising gaps in competences-Developing and establishing learning solutions following the 70-20-10 principle Preparing of long term development plans-Defining.

Sep 2013 - Jun 2016

Assistant Of Finance And Control Vice- Presidency

Nestlé

Quito, Ecuador

-Coordination and supporting activities for the vice-president of Finance and Control-Member of the first continuous improvement team in Ecuadorian market in charge of learn, implement and asses continuous excellence methodology. -Supporting the construction of a strategic plan for Finance and Control Facilitating sessions to define key performance.

Aug 2012 - Aug 2013

Accounting Finance Intern

Nestlé

Quito, Ecuador

Management and control of the travel and expenses process of Nestlé Ecuador.

Feb 2012 - Jul 2012
Team & coworkers

Colleagues at HelloFresh

Other employees you can reach at hellofresh.de. View company contacts for 16614 employees →

FV Florien Van Zoomeren Florien Van Zoomeren Colleague at HellofreshAmsterdam, North Holland, Netherlands, Netherlands View → YB Yenny Brioso Yenny Brioso Colleague at HellofreshCoventry, England, United Kingdom, United Kingdom View → HK Harsimran Kaur Harsimran Kaur Colleague at HellofreshBrampton, Ontario, Canada, Canada View → JR Jamaal Renter Jamaal Renter Colleague at HellofreshNew York City Metropolitan Area, United States View → AP Ashamadhuri Perumalla Ashamadhuri Perumalla Colleague at HellofreshGranville, New South Wales, Australia, Australia View → OW Omr Wadley Omr Wadley Colleague at HellofreshIrvington, New Jersey, United States, United States View → RM Raining Moore Raining Moore Colleague at HellofreshSan Francisco Bay Area, United States View → JS Jada Strait Jada Strait Colleague at HellofreshDallas, Texas, United States, United States View → VK Veerpal Kaur Veerpal Kaur Colleague at HellofreshAbbotsford, British Columbia, Canada, Canada View → AC Atal Chettri Atal Chettri Colleague at HellofreshGreater Oxford Area, United Kingdom View →
2 education records

Verónica Flor Vallejo education

Msc In Lean Six Sigma For Operational Excellence With Distinction, Lean Six Sigma, 72/100

Heriot-Watt University
FAQ

Frequently asked questions about Verónica Flor Vallejo

Quick answers generated from the profile data available on this page.

What company does Verónica Flor Vallejo work for?

Verónica Flor Vallejo works for HelloFresh.

What is Verónica Flor Vallejo's role at HelloFresh?

Verónica Flor Vallejo is listed as Associate Director, Global CX: Total Quality Management and Experience at HelloFresh.

Where is Verónica Flor Vallejo based?

Verónica Flor Vallejo is based in Berlin, Berlin, Germany while working with HelloFresh.

What companies has Verónica Flor Vallejo worked for?

Verónica Flor Vallejo has worked for Hellofresh, Infarm, I-Surance Ag, and Nestlé.

Who are Verónica Flor Vallejo's colleagues at HelloFresh?

Verónica Flor Vallejo's colleagues at HelloFresh include Florien Van Zoomeren, Yenny Brioso, Harsimran Kaur, Jamaal Renter, and Ashamadhuri Perumalla.

How can I contact Verónica Flor Vallejo?

You can use AeroLeads to view verified contact signals for Verónica Flor Vallejo at HelloFresh, including work email, phone, and LinkedIn data when available.

What schools did Verónica Flor Vallejo attend?

Verónica Flor Vallejo holds Msc In Lean Six Sigma For Operational Excellence With Distinction, Lean Six Sigma, 72/100 from Heriot-Watt University.

What skills is Verónica Flor Vallejo known for?

Verónica Flor Vallejo is listed with skills including Microsoft Office, Dmaic, Leadership Development, Pareto Charts, Fishbone, Cause And Effect Diagram, Visio, and Operating Manuals.

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