Partner with Developers and Business Analysts to implement data-driven insights, enabling better decision-making and enhancing application support for healthcare customersResolve over 95% of ServiceNow tickets maintaining a high customer satisfaction ratingImprove Oracle database security by applying critical SQL quarterly patches (CPUs), reducing potential vulnerabilities across 40+ databasesManage access control for 500+ users, ensuring data security compliance across all accountsLeverage diagnostic tools to gather data for trend analysis, identifying performance bottlenecks and leading to faster and more reliable data access for reportingDevelop SQL stored procedures to auto-update service account passwords, reducing the risk of expired passwords and eliminating hours of annual maintenanceAutomate DBA tasks with Ansible, saving approximately 5 hours per month and freeing up time for higher-level tasksUse GitLab to maintain data integrity during code deployments, ensuring streamlined version control and consistency in analytics workflows

Managed Oracle databases supporting critical Air Force operations, achieving 99.9% uptime and reliable performanceIdentified, tracked, and resolved data quality issues by conducting thorough root cause analysis, resulting in fewer recurring issuesConducted database tuning and optimization, including index maintenance and leveraging Explain Plans for query performance enhancementMaintained the data dictionary ensuring accurate and accessible documentation for 1000s of database objects and enhancing data integrityEnforced organizational security by managing user accounts and permissions for 200+ users; conducted monthly audits to maintain compliance, achieving zero security violationsEfficiently managed the import and export of millions of records in bulk data operationsWrote, reviewed, and optimized SQL queries, including DDL and DML for creating tables, stored procedures, triggers, and viewsLeveraged Informatica PowerCenter for ETL processes, successfully maintaining data flow for multi-departmental projects and improving data pipeline efficiencyDeveloped and implemented playbooks for multi-phase data migration projects, ensuring consistent data transfer across phases

Launched Oracle Service Cloud applications and integrated business rules with Oracle Intelligent Advisor, designing and testing OPA rules to automate processes and support data-driven decisionsOversaw full development lifecycle, including deployment, testing, Automation Hub, modeling, and debugging, ensuring accurate determination of member eligibilityDeveloped dynamic web applications, workflows, and workspaces using Oracle Service Cloud reducing processing time by 40%Led Agile-driven application development and enhancements, successfully completing 3+ releases on schedule, improving productivityCollaborated with process owners and managers to understand and translate requirements into effective Oracle solutionsLeveraged strong technical knowledge to interpret complex policies, transforming them into structured OPA business rules and utilizing tools like RightNow Query Language, Custom Object Deployment, and Workflow Development for seamless deploymentExecuted test cases, facilitated bug triage, and conducted user acceptance testing across multiple Salesforce release cycles, testing, debugging, and validating application code to enhance data accuracy, stability, and overall reliability of data processing

Collaborated with team members to ensure organizational compliance with NIST requirements and contributed to the development of NIST policies and proceduresManaged WordPress CMS, including installation, configuration, and troubleshooting of third-party pluginsDeveloped high-quality prototypes, wireframes, and drafted functional requirement specifications and documentsAssisted in web proposal presentations and supported event project managementFacilitated password reassignment for employees using SQL

Managed a database of over 15,000 constituents, overseeing user access, migration, maintenance, and generating performance and analysis reports to support data-driven decision-makingCleansed and prepared data for analysis and migration, utilizing Excel to enhance data accuracy by 30% and eliminate duplicate records, data inconsistency and ensuring overall database integrityDrafted documentation and facilitated user training, improving onboarding efficiency and ensuring adherence to data management policiesAssessed and optimized database utilization by developing and enforcing effective policies and procedures, enhancing reporting accuracy, and streamlining processes for fundraising opportunitiesCreated and managed departmental dashboards for tracking metrics, fundraising, and financial reporting, collaborating with Finance and other departments to gather reporting requirementsConducted routine data examinations to ensure accuracy, eliminate inconsistencies, and maintain the integrity of imported and committed dataDemonstrated strong analytical and problem-solving skills through effective assessment and development of internal policies and procedures to uphold data qualityCreated ad-hoc queries to meet specific analytical needs

Designed and developed an MS Access student database with over 4,000 records, collaborating with the admissions coordinator to identify and implement specific data requirementsPerformed data cleansing and ETL processes to integrate and standardize information from multiple sources, ensuring high data quality and consistencyGenerated comprehensive reports and analytics, providing valuable insights to support decision-making for admissions and enrollment strategiesManaged user access and permissions, ensuring secure and efficient data handling for staff while maintaining data integritySupported the maintenance of the school’s primary website and rental property website, contributing to an improved user experience which lead to an increase in inquiriesDesigned graphic materials that effectively promoted the school, resulting in an increase in admissions inquiries from prospective students and familiesManaged the school's Facebook page to foster relationships with over 1000 alumni and current students, enhancing community engagement and communication