Veronica Long Email & Phone Number

Columbia, MO, US

Columbia, Missouri, United States

Assist in managing three courses: Health Care in the US, Introduction to Rehabilitation Science, and Artificial Intelligence in Health Care, totaling 100 undergraduate studentsDevelop expertise in creating and grading assignments, quizzes, and examsContribute to course design by creating alternative assignments, ensuring alignment with course objectives.

Developed a working knowledge of key technical concepts like software development, CI/CD, cloud infrastructure, and quality assurance for accurate candidate assessment and alignment with client requirementsRecruited and consulted tech and tech-adjacent professionals through referrals and various platforms and telephonic outreachAttended and participated in.

Facilitated 100% remote training program for ~1,000 new insurance producers on various insurance products, carrier-specific underwriting, Medicare-related laws, sales techniques, and operating systemsCoached and supported between 25-100 new producers concurrently, tracking progress of knowledge learned using KPIs throughout ~4-month training seasonExecuted.

Kansas City, Missouri Area

Consistently met or exceeded quota in consultative outbound commissioned-based tele-sales, ranging from 30-60 Medicare Supplement policies, 15-30 dental policies, and 3-9 critical illness policies sold monthlyProvided individualistic, multi-level solutions for seniors and retirees through Medicare product sales, earning a close ratio in the top 20% of.

Kansas City, Missouri Area

Investigated EHR configuration requests made by clients through usage of code-specific queries, including, creating nomenclature and conditional logic, building and updating forms, and break-fixesImplemented changes on frontend and backend of multiple platforms through variegated software programsManaged requests in three separate platform queues.

Kansas City, Missouri Area

Traveled weekly to client Dignity Health sites in Sacramento, CA and Phoenix, AZ to facilitate classroom, on-site presentations, and live coaching on software functionalityTrained between 20-50 providers and staff per medical practice on utilization and proficiency of Cerner’s ambulatory software Millennium PowerChart’s capabilitiesManaged health.

1400 Hathman Place, Columbia, MO 65201

Created an improved database to facilitate a more user-friendly experienceStreamlined, analyzed and input collected dataAided in coordination and management of large-scale philanthropic eventsPrepared aesthetically appealing mass correspondence

Austin, Texas Area

Managed various office tasks such as filing, receiving intake calls, making appointments,organizing meetings, and recording billing information for the firm

Provided customer service, billing information, and communications

Master Of Health Administration

Bachelor'S Of Health Sciences, Emphasis In Leadership & Policy, Alumni

Activities and Societies: Sigma Kappa Sorority as scholarship mentor Spring 2015 - Spring 2018, homecoming liaison Fall 2016, recruitment.

Advanced Math And Science, Languages Other Than English (Lote), Human Services, 4.7695/5

Activities and Societies: Red Cross Club, Health Occupations Students of America (HOSA), Family Career and Community Leaders of America.