Veronica Long Email & Phone Number

Columbia, Mo, Us

Columbia, Missouri, United States

Assist in managing three courses: Health Care in the US, Introduction to Rehabilitation Science, and Artificial Intelligence in Health Care, totaling 100 undergraduate studentsDevelop expertise in creating and grading assignments, quizzes, and examsContribute to course design by creating alternative assignments, ensuring alignment with course objectives and learning outcomesCommunicate complex health care concepts clearly and effectively through lecture facilitation, fostering student engagement and understanding

Developed a working knowledge of key technical concepts like software development, CI/CD, cloud infrastructure, and quality assurance for accurate candidate assessment and alignment with client requirementsRecruited and consulted tech and tech-adjacent professionals through referrals and various platforms and telephonic outreachAttended and participated in discovery calls with clients to understand the client’s hiring objectives and requirements, developing strong working relationships with stakeholders in the healthcare, finance, and technology industriesResearched cutting-edge technologies for a variety of positionsCollaborated with Kforce colleagues to provide top quality candidatesEffectively represented my candidates to external hiring managers, liaise with clients to facilitate offer processGuided candidates through the entire job search process, coordinating interviews and follow-upsHosted client-specific interview preparation meetings to educate individual candidatesSupported consultants while on assignment; assisted redeployment of consultants as assignments approach completionMentored junior recruiters on techniques and operating systemsMember of socials committee, planning and hosting events, creating contentMember of Women’s Affinity GroupTeam awarded Small Market of the Year in 2022Technologies used: LinkedIn Recruiter, Dice, CareerBuilder, Indeed, Monster, SharePoint, Microsoft 365, MS Dynamics CRM

Facilitated 100% remote training program for ~1,000 new insurance producers on various insurance products, carrier-specific underwriting, Medicare-related laws, sales techniques, and operating systemsCoached and supported between 25-100 new producers concurrently, tracking progress of knowledge learned using KPIs throughout ~4-month training seasonExecuted training program restructure through instructional content development, design, and project management during offseason for improvement of producer outcomesCollaborated with sales leadership and SMEs to ensure efficacy of content related to staff onboardingTechnologies used: Salesforce Lightning, Confluence, LinkedInLearning, Lessonly, SVGU, Zoom, Adobe Connect, Google Suite, MS PowerPoint, MS Word, Google Suite, Adobe Captivate, Monday.com

Kansas City, Missouri Area

Consistently met or exceeded quota in consultative outbound commissioned-based tele-sales, ranging from 30-60 Medicare Supplement policies, 15-30 dental policies, and 3-9 critical illness policies sold monthlyProvided individualistic, multi-level solutions for seniors and retirees through Medicare product sales, earning a close ratio in the top 20% of producersDetermined best health care coverage options based on current CMS policy and regulationTechnologies used: Salesforce Classic, Salesforce Lightning, AWS Connect, Google Suite, Adobe Suite, Microsoft Suite, Tableau, JIRA

Kansas City, Missouri Area

Investigated EHR configuration requests made by clients through usage of code-specific queries, including, creating nomenclature and conditional logic, building and updating forms, and break-fixesImplemented changes on frontend and backend of multiple platforms through variegated software programsManaged requests in three separate platform queues: Millennium PowerChart (Nursing), Millennium PharmNet (Pharmacy), Millennium Scheduling Management (Scheduling)Retained individual ticket completion rate of 100% by or before deadlineContributed to multiple Confluence pages through authoring meticulous work plansDeveloped and hosted bridge calls to provide weekly consultation to client Los Angeles County DHS on modifications and functionality, ranging from technique to technical adjustments Performed hands-on training with new hires as part of their academy rotationTechnologies Used: Microsoft 365, Cerner PowerChart, Cerner PharmNet, Cerner Scheduling, proprietary software programs

Kansas City, Missouri Area

Traveled weekly to client Dignity Health sites in Sacramento, CA and Phoenix, AZ to facilitate classroom, on-site presentations, and live coaching on software functionalityTrained between 20-50 providers and staff per medical practice on utilization and proficiency of Cerner’s ambulatory software Millennium PowerChart’s capabilitiesManaged health information software (EHR) transition for Day 1 (go-live) and Day 2 (post-deployment) operations, including at-the-elbow support within exam roomsCollaborated with client Banner Health to create customized interface to support their organizational needsSet up user group privileges, preferences, and proxies on software for compliant usage Balanced weekly travel to various client sites across the United States to provide classroom and on-site presentations as well as live coachingExecuted weekly extensive expense and time reports Technologies used: Microsoft 365, Cerner PowerChart, proprietary software programs

1400 Hathman Place, Columbia, Mo 65201

Created an improved database to facilitate a more user-friendly experienceStreamlined, analyzed and input collected dataAided in coordination and management of large-scale philanthropic eventsPrepared aesthetically appealing mass correspondence

Austin, Texas Area

Managed various office tasks such as filing, receiving intake calls, making appointments,organizing meetings, and recording billing information for the firm

Provided customer service, billing information, and communications

Master Of Health Administration

Bachelor'S Of Health Sciences, Emphasis In Leadership & Policy, Alumni

Activities and Societies: Sigma Kappa Sorority as scholarship mentor Spring 2015 - Spring 2018, homecoming liaison Fall 2016, recruitment.

Advanced Math And Science, Languages Other Than English (Lote), Human Services, 4.7695/5

Activities and Societies: Red Cross Club, Health Occupations Students of America (HOSA), Family Career and Community Leaders of America.