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PROFESSIONAL SUMMARYA successful operational risk project manager delivering proven leadership and implementation on multiple compliance, audit remediation and process improvement projects. Over ten years financial services experience spanning across consumer banking, corporate investment banking, insurance, home loans, technology and capital markets. Highly proficient in gap analysis, process design and company-wide integration. Excels at developing collaborative partnerships and the synthesizing and communication of complicated information into easily understood executive summaries.Big-picture leader with the analytical ability to see, employ and document the complex details needed to achieve results.• Big-picture leader with the analytical ability to see, employ and document the complex details needed to achieve results. • A professional with focused and deliberate decision-making abilities during crisis and high-exposure situations. • Proven track record of prioritizing and delivering multiple operations/technology/construction projects on time and on budget. • Strong background in risk assessment and control, process improvement and communication. • A persuasive change agent with the skill of delivering the “hard” message and achieving buy-in at the executive level • Certified Business Continuity Professional (CBCP) with specialized focus and experience on enterprise-level financial institution regulatory compliance (to include: Basel II, SOX, FFIEC, OCC, NYSE, SEC, etc.)•
Bank Of America
View- Website:
- bankofamerica.com
- Employees:
- 250057
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Vice President, Operational Risk ManagerBank Of America Jul 2009 - PresentIn conjunction with other senior management, formulates and implements the operational risk management policies, procedures and standards within the Home Loans and Insurance Technology Group. Identifies risks to which the firm is exposed, implements measures to prevent, eliminate or mitigate losses, and monitors outcomes/risk levels for all product areas of operation. Directs risk management staff in the development and maintenance of background information and analysis projects. -
Vice President, Sr. Operations Project ManagerBank Of America Oct 2007 - Apr 2009CONSUMER & SMALL BUSINESS BANKING (GCSBB), Charlotte, NCIncludes more than 6,000 consumer banking centers plus divisions for e-commerce, home mortgage, equity and insurance services, credit card services, and small business banking with 100,000+ domestic & international associates.Operattional Risk & Compliance Group: Managed the GCSBB Business Continuity Program and Incident Response Team responsible for all consumer bank incident response and facility recovery projects and project teams (e.g. power outages, hurricanes, wildfires, floods, tornados, etc.). Managed the CSBB Alert Notification urgent communications portal, the Mobile Banking Center Program, and First Responders’ Volunteer Program. Managed $3 million budget included vendor contract negotiations. Provided support and expertise to document and execute business units’ business continuity plans’ emergency response operations, crisis management and recovery programs across a matrixed environment. Managed the division’s pandemic and regional recovery program and business continuity audit issue remediation projects. Developed and implemented division’s metrics reporting and scorecards to report on risk assessment, monitoring and escalation for operational risk and incident management. Developed and wrote playbooks and standard operating procedures.Key Accomplishments▪ Technology Project: Managed the integrated design and implementation of the SunGard-Strohl Living Disaster Recovery Planning System for the CSBB channel to transition planning documents into this relational database.▪ Integration Project: Wrote division playbook for Countrywide merger transition and developed key action steps to integrate lines of business event response and recovery activities. Authored playbook for mortgage industry liquidity crisis triggers.▪ Developed, documented and executed CSBB line of business matrixed recovery solution strategies for regional event -
Process Design ConsultantBank Of America Dec 2005 - Oct 2007Bank of America GLOBAL INFORMATION PROTECTION, BUSINESS CONTINUITY, Charlotte, NCDivision manages information protection and business continuity for more than 200,000 domestic and international associates and multiple business unit divisions. Business Continuity & Crisis Management, Operational Risk Process Design Consultant IDeveloped, maintained and improved enterprise operational risk processes, process maps, policies, templates, and best practices to include supplier risk assessment. Worked closely with internal partners and line of business management to identify risk issues, analyze and improve operational risk processes and promote solutions across the enterprise and ensure regulatory compliance to minimize operational risk exposure. Rewrote/updated risk standards for companywide distribution. Revised the Business Impact Analysis process, key risk indicators and template for the enterprise. Served as the enterprise subject matter expert on business continuity elements of domestic and international regulations (FFIEC, SOX, Basel, OCC, SEC, HIPPA, etc). Provided input to enterprise risk dashboard and assessment reporting.Key Accomplishment▪ As project manager, directed the Enterprise Pandemic Task Force to develop response and strategic direction during pandemic addressing people, processes and procedures to maintain continuity of operations. Authored the Bank of America Corporate Pandemic Guide. -
Senior Corporate Business Continuity ConsultantWachovia Jul 2004 - Dec 2005Senior Corporate Business Continuity Consultant – Recovery Space Planning Program ManagerOPERATIONAL RISK MANAGEMENT DIVISION, Charlotte, NC (2004 – 2005)Division defines and governs operational risk for this financial institution of more than 90,000 domestic and international associates and multiple business unit divisions in an international footprint. Provided consulting to senior executives on site risk mitigation strategies. Wrote and delivered business continuity/ recovery site management training materials and telecommuting policies and guidelines. Implemented a complimentary database to Living Disaster Recovery Planning System (LDRPS) by Strohl, used to source internal (Wachovia Corporate Real Estate portfolio) recovery space at time of disaster. Designed the concept, scoped the project, wrote the business requirements, user requirements, user acceptance test (UAT) scripts and successfully launched the tool. Built and managed regional recovery hot site for 1400 associates to include facilities management, hardware install & refresh, software maintenance, and testing support.Key AccomplishmentsAs Project Manager created and delivered relational database tool (Space Optimization Assistance Resource Tool) to identify recovery site gaps and determine optimal recovery sites, closely collaborating with Corporate Real Estate partners, secured funding and conducted operational risk research and risk assessment. Executed successful turnaround of challenged regional recovery site construction project, eliminating roadblocks and completing project on time and on budget. As co-leader of Wachovia’s Hurricane Katrina Emergency Command & Control Center, I coordinated associate volunteers and emergency supply distributions to the impacted areas. I facilitated communications with support partners to address associate and operational needs returning impacted business units to normal operations in advance of market competitors. -
Strategic Integration Services ManagerWachovia Apr 2002 - May 2004CAPITAL MARKETS GROUP, INSURANCE SERVICES DIVISION, Charlotte, NC (2002 – 2004)Offers insurance brokerage, commercial health, and welfare-consulting services, including nonqualified benefits plan administration, retirement plan, and compensation consulting. Strategic Integration Services ManagerDirected three teams with oversight for division’s facilities management across domestic and international footprint, business access management for sites and systems, and administrative operations with specific emphasis on the integration of processes for newly acquired insurance companies. Collaborated with other department managers to develop new employee hiring and termination processes. Documented and maintained business continuity strategies to support these critical processes performing risk analysis, testing and activation of plans as needed.Key Accomplishments As Project Manager realized 38% savings, delivering construction projects $1.72 million less than budget through thorough review of construction GC and subcontractor statements, invoices and CAD drawings and/or blueprints. Decreased annual hardware inventory costs 48% while improving refresh rate for associate computer equipment from one every 5.6 years to one every 3 years by reengineering division’s hardware inventory control process through rigorous asset tracking control points. -
Administrative Services ManagerWachovia Mar 1998 - Mar 2002CORPORATE INVESTMENT BANK, FIXED INCOME – ASSET, Charlotte, NC (1998 – 2002)Offers broad array of capital markets products and services for public and private companies and institutional investors, including include structured products, global rates, credit products, and real estate capital markets capabilities.Administrative Services ManagerManaged administrative operations including strategic direction and tactical execution for facilities management and hardware inventory. Hired, supervised and trained administrative support staff. Responsible for administrative services budget, inventory and supply budget and contracts accounts receivable.Key Accomplishment Captured $3.2 million in first year on previously uncollected reimbursable expenses through the design and implementation of a database to track deal related expenses. -
Intelligent Electronics Knowledge Engineering AideLockheed Martin Aug 1986 - Sep 1988-Planned and cordinated research partners' on-site visitis, seminars, conferences and corporate social functions with budgets >$40k. Drafted and translated (chinese mandarin - english) all internal and external correspondence for the Director of Intelligent Electronics. Analyzed financial statements and department project budgets, produced management reporting.Key Accomplishment-Analyzed the Corporate & Development resource allocation budget to uncover a process improvement resulting in a102% efficiency of associate resource allocation for the "Star Wars" project. -
Sargent: Ew Signals Voice Interceptor & Intelligence Analyst - Chinese MandarinUs Army Mar 1979 - Jul 1986-Translated, transcribed and produced summaries of Chinese Mandarin voice transmissions into English. Reviewed written foreign language material for key words and indicators.-Operated ocmmunication equipment for signals intelligence tasking, reporting, and coordination. Recorded and tracked Chinese Mandarin intercepted communications unsing sensitive and complex communications equipment.-Directly supervised >40 translators and intelligence analysts that delivered highly specialized on-site training to military personnel stationed in Asia.-Authored classified reference, training and operations manuals written in both English and Chinese.-Analyzed, translated and broke cryptogrpahy codes at the National Security Agency.-Additional duties included secondary speciality inn Supply Chain Management/Inventory Control & Facilities Maintenance supervision (>112 soldiers) for barracks facility ~67k sq.ft.Key Accomplishment -Selected to work on Congressional Investigative Team assigned to investigate and audit the suspected misappropriation of Iran Contra Covert Operations Funds. Created and tracked all digital Government Accounting Office (GAO) financial recoreds that were classified Top Secret SCI as well as Grand Jury evidence.
Veronica Krepshaw Skills
Veronica Krepshaw Education Details
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Technology Education, Construction -
The Defense Language Institute, Foreign Language CollegeChinese Mandarin -
Disaster Recovery Institute InternationalBusiness Continuity
Frequently Asked Questions about Veronica Krepshaw
What company does Veronica Krepshaw work for?
Veronica Krepshaw works for Bank Of America
What is Veronica Krepshaw's role at the current company?
Veronica Krepshaw's current role is Vice President, Operational Risk Manager at Bank of America.
What is Veronica Krepshaw's email address?
Veronica Krepshaw's email address is vk****@****ail.com
What is Veronica Krepshaw's direct phone number?
Veronica Krepshaw's direct phone number is +170476*****
What schools did Veronica Krepshaw attend?
Veronica Krepshaw attended State University Of New York At Oswego, The Defense Language Institute, Foreign Language College, Disaster Recovery Institute International.
What skills is Veronica Krepshaw known for?
Veronica Krepshaw has skills like Technology Education, Market, Channel, Site Plans, International Sales, Generational, Fortune 500, Students, Mentoring, Blueprint Reading, Asset Tracking, Stress.
Who are Veronica Krepshaw's colleagues?
Veronica Krepshaw's colleagues are Omar Martinez, Joy Tenzy, Charles Boyd, Diana Imrie, Thomas Mendoza, Connor Ledet, Andrea Hawkins.
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Veronica Krepshaw MBCP, CBCP
Charlotte Metro3wellsfargo.com, tiaa.org, lpl.com2 (800) 7XXXXXXX
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