Veronica Lang Email & Phone Number

Working with members to deepen relationships and finding solutions to help achieve their financial goals. Working closely with partners to help members in every aspect of their financial needs.

Interact with a highly diverse customer base, ensuring a friendly and positive customer experience• Collaborate smoothly with kitchen staff to track/produce high-volume food and drink orders• Gracefully resolve customer issues and arguments, as needed, including de-escalating conflicts• Assist with cash handling and management, including being trusted with access to restaurant safe• Train new hires in restaurant operations, policies, procedures, and customer service techniques• Ensure strict compliance with applicable federal/state safety, health, and hygiene standards

Tacoma, Wa

-Support Customers in resolving a variety of transportation/logistics issues and in obtaining current information related to late/early ETA's, load ready times, pick up/delivery appointment, etc-Reply to customer email correspondence--in addition to serving as a company operator after-hours, handling high call volumes and forwarding calls to appropriate parties for resolution.-Track loads throughout shift for on-time transit and delivery, communicating and concerns with fleet managers and planners to ensure loads are delivered to the best of our ability.-Accurately enter transportation loads and details into the company database system and interact with day shift team to communicate high priority loads that need attention.-Complete e-manifests on the Canada Border Service Agency website to ensure compliance.

Answered calls from potential customers, booking an average of 5 new clients each week• Performed calendar management, scheduling/rescheduling clients for a 4-member clinical team• Handled a mix of office administration duties including filing, and supplies ordering• Managed the company website, updating content and improving the site's SEO search rankings• Created new corporate profiles on 15 social media websites to boost sales/branding/awareness

Bachelor'S Degree, Business Administration And Management, General, 3.38 Gpa

Interpersonal skills Training with IBM Watson Analytics, IBM Digital Analytics, and Microstrategies Excel and Access Management courses.

Associate'S Degree, Business Administration And Management, General, 3.76 Gpa

Associated in Business Administrative Transfer Contract Law Statistics

General Studies

Accounting General Requirements

B.A, Business Management; Psychology & Human Relations

Graduating in Dec 2015) Coursework Includes: Motivating & Managing Teams; International Business; MS Excel; Accounting & Finance.