Be the first contact for clients and visitors of our Loro Piana web site;Delivery high level of customer experience in responding customers’ requests by phone, by emails and by LiveChat;Support and assist the customer in all the possible issue he/she may have during the e-shopping experience;Support and assist the customer during registrations and log in;Information points (i.e. prices, products, payments, reimbursements, sizes, colors, etc...);Monitoring the inventory and delivery status of the products;Monitoring the status of the delivering orders;Activate Company Security Check for customer accounts to ensure accuracy of the information and to avoid fraudulent activities;Work with Product Return Office to check the quality of the products sent by the offline store and coordinate the logistics;Daily basis communication with customers;Carry out other activities related to Customer Service for e-shop.

Operative support to the Marketing Communication Office, with particular reference to the creation of product training materials, BTB and BTC marketing tools, management of official documents produced by the office.Support in the realization of product training materials (for example description of collections, dedicated items) from the editing, to the reorganization and updating of existing data, to the translation and layout with the involvement of external consultants.Support in the implementation of marketing tools, in compliance with deadlines and in the coordination of the designated graphic design office.Support in the declination of ATL communication on various instruments.Support in the reorganization and maintenance of the entire database that will collect all the official documents.Support in planning and management of castings for internal fashion shows and for stores events.Support in planning and management of internal and private events, factory tours and stores events.Support in planning and management of ADV campaigns, in particular selecting the looks, recovering all the necessary products and handling them.

Collaborated in planning and producing numerous different events, for instance "R.S.V.P. : è gradito l'abito da sera" and "Promenade da Hermès".Held responsible for visitors and representatives of Galleria Marco Polo during the "R.S.V.P. : è gradito l'abito da sera" exhibition.Managed Galleria Marco Polo social media platforms and websites.Promoted events and activities concerning the Galleria Marco Polo.Sales assistant at Galleria Marco Polo.