Veronica Lanza

Veronica Lanza Email and Phone Number

EMEA E-Commerce and Customer Service Advisor @ Loro Piana
milano, lombardy, italy
Veronica Lanza's Location
Turin, Piedmont, Italy, Italy
Veronica Lanza's Contact Details

Veronica Lanza work email

Veronica Lanza personal email

n/a
About Veronica Lanza

Fashion Trend Forecasting MAMedia & Communication BAInterested in Fashion, Communication, Trends, Forecasting and Research

Veronica Lanza's Current Company Details
Loro Piana

Loro Piana

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EMEA E-Commerce and Customer Service Advisor
milano, lombardy, italy
Website:
loropiana.com
Employees:
1671
Veronica Lanza Work Experience Details
  • Loro Piana
    Emea E-Commerce And Customer Service Specialist
    Loro Piana Oct 2020 - Present
    Borgosesia, Piedmont, Italy
  • Loro Piana
    Emea E-Commerce And Customer Service Advisor
    Loro Piana Jun 2020 - Sep 2020
    Borgosesia, Piedmont, Italy
    Be the first contact for clients and visitors of our Loro Piana web site;Delivery high level of customer experience in responding customers’ requests by phone, by emails and by LiveChat;Support and assist the customer in all the possible issue he/she may have during the e-shopping experience;Support and assist the customer during registrations and log in;Information points (i.e. prices, products, payments, reimbursements, sizes, colors, etc...);Monitoring the inventory and delivery status of the products;Monitoring the status of the delivering orders;Activate Company Security Check for customer accounts to ensure accuracy of the information and to avoid fraudulent activities;Work with Product Return Office to check the quality of the products sent by the offline store and coordinate the logistics;Daily basis communication with customers;Carry out other activities related to Customer Service for e-shop.
  • Loro Piana
    Marketing Communication Specialist
    Loro Piana Mar 2020 - May 2020
    Borgosesia, Piedmont, Italy
  • Loro Piana
    Marketing Communication Intern
    Loro Piana Feb 2019 - Mar 2020
    Borgosesia, Piedmont, Italy
    Operative support to the Marketing Communication Office, with particular reference to the creation of product training materials, BTB and BTC marketing tools, management of official documents produced by the office.Support in the realization of product training materials (for example description of collections, dedicated items) from the editing, to the reorganization and updating of existing data, to the translation and layout with the involvement of external consultants.Support in the implementation of marketing tools, in compliance with deadlines and in the coordination of the designated graphic design office.Support in the declination of ATL communication on various instruments.Support in the reorganization and maintenance of the entire database that will collect all the official documents.Support in planning and management of castings for internal fashion shows and for stores events.Support in planning and management of internal and private events, factory tours and stores events.Support in planning and management of ADV campaigns, in particular selecting the looks, recovering all the necessary products and handling them.
  • Galleria Marco Polo
    Social Media Marketing
    Galleria Marco Polo May 2017 - Mar 2018
    Torino, Italia
    Collaborated in planning and producing numerous different events, for instance "R.S.V.P. : è gradito l'abito da sera" and "Promenade da Hermès".Held responsible for visitors and representatives of Galleria Marco Polo during the "R.S.V.P. : è gradito l'abito da sera" exhibition.Managed Galleria Marco Polo social media platforms and websites.Promoted events and activities concerning the Galleria Marco Polo.Sales assistant at Galleria Marco Polo.

Veronica Lanza Skills

Lingua Inglese Microsoft Office Communication Trend Forecasting Digital Strategy Social Media Team Leadership Trend Analysis Arte Moda Marketing Strategia Di Marketing Indesign As400 Leadership Visual Communication Written Communication Problem Solving Latino Future Trends Trend Following Identifying Trends Lingua Francese Photoshop Bellezza Ricerca Vendite E Marketing Microsoft Word Powerpoint Microsoft Excel Lavoro Di Squadra Public Speaking Comunicazione Interpersonale Competenze Organizzative Lingua Italiana Greco Calendario Servizi Fotografici

Veronica Lanza Education Details

Frequently Asked Questions about Veronica Lanza

What company does Veronica Lanza work for?

Veronica Lanza works for Loro Piana

What is Veronica Lanza's role at the current company?

Veronica Lanza's current role is EMEA E-Commerce and Customer Service Advisor.

What is Veronica Lanza's email address?

Veronica Lanza's email address is ve****@****ana.com

What schools did Veronica Lanza attend?

Veronica Lanza attended Polimoda, Univesity Of Turin, Liceo Augusto Monti.

What skills is Veronica Lanza known for?

Veronica Lanza has skills like Lingua Inglese, Microsoft Office, Communication, Trend Forecasting, Digital Strategy, Social Media, Team Leadership, Trend Analysis, Arte, Moda, Marketing, Strategia Di Marketing.

Who are Veronica Lanza's colleagues?

Veronica Lanza's colleagues are Maddalena Torti, Nourhan Hossam Elden, Meenakshi Kataria, Vigitello Laura, Md Touhidul Islam, Catherine Robert, Marta Bisiani.

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