 Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly Schedule room assignment boards in the system and check staffing levels for the day Organize the Housekeeping office ensuring files are accurate and updated Monitors the completion of Traces and Special Requests Reviews guest profiles through internal systems and executes any request made for Housekeeping Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction Communicate any room and engineering issues. Follow the company protocol necessary to resolve Assist with stripping and inspecting rooms as needed based on operational needs Works harmoniously and professionally with room attendants, house attendants, and laundry attendants and fosters strong relationships with them

 Handling guest complaints and concerns in an efficient and timely manner Act as a contact for new and returning guests and as a liaison between other teams and departments Answering inbound calls where transactions range from call transfers to in-room work order requests, to complex hotel and dining reservations for guests

 Process all reservations, amendments and cancellations made by phone/fax/email, website and GDS accurately, in line with company standards timely and accurately. Align selling strategies to meet revenue targets and rate parity. Responsible for providing timely and accurate information to all internal and external parties involved in building and selling the guest experience. Ensure accuracy of all payment arrangements associated with the guests’ bookings. Assist in training of new reservation agents on various software programs Be fully conversant with facilities of the hotel, including room configurations and operating times of all F&B outlets and other outlets offerings

 Daily balancing of hotel PMS and global CR systems  Follow up on No Shows and Cancellation fees and process charges appropriately  Inputting groups into hotel PMS and issuing group invoices for payment  Do departmental requisitioning, ordering and monthly reports Process all reservation requests, changes, and cancellations received by phone, fax, or email.  Identify guest reservation needs and determine appropriate room types. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to guests.

Reconcile bank statements with the general ledgerData capturing expenditures and sales of various companies into accounting software program

 Efficiently process clients and supplier invoices Preparing supplier and any other ad hoc payments Resolving any supplier or employee payment issues promptly Reconcile bank statements with the general ledger. Reconcile accounts payable sub-ledger to the general ledger Setting up new vendor and client data in the accounting system and maintaining the integrity of the data.

Prepare and maintain accounting documents and recordsReconcile bank statements and accounts in a timely mannerEnter daily key data of financial transactions in spreadsheetProvide assistance and support to company personnelResearch, track and restore accounting or documentation problems and discrepanciesInform management and compile reports or summaries on activity areasConstantly update job knowledge

Receiving clients at reception by greeting, welcoming, directing and announcing them appropriatelyMaintaining security by following proceduresReceiving, sorting and distributing company mailData capturing of sales, expenses and imports of various businessesFiling of VAT returns and PAYE on SARS eFiling for various businessesPrepare bank deposits and SARS paymentsEntering clients' financial transactions into accounting databaseCreating and updating clients' expense reports

Greeting guests as they arrive and providing information about spa and massage services and ratesScheduling appointments and maintaining calendarsPromote and enroll clients in loyalty programReceive payment for goods and services and properly account for all transactions and moniesAssist in effective handling and resolution of clients' issuesAssist as needed with lifting, storing and issuing of equipment and productsPromote and sell spa products and other services

• Audit the cash takings within the hotel to ensure accuracy and completion • Assist the team in all functions as e.g. cashiering, income audit, accounts payable and receivable.• Assist with the monthly Forecast preparations• Load and arrange payments and meet all payment deadlines • Assist in monitoring bank deposits and allocating to relevant bookings • Recommend and implement procedural changes where necessary to correct deficiencies• Account for petty cash float, ensuring that the correct paperwork matches all withdrawals and approved by management• Maintain adequate change levels to cope with business demands• Ensure that documentation for adjustments and allowances are accounted for• Review daily credit card totals agree to summaries submitted by night audit, deal with any discrepancies and inform manager• Daily monitoring of foreign currency exchange rates and if necessary, update in PMS to correct rates and communicate to relevant departments• Investigate, resolve and respond to guest billing inquiries and any account disputes• Assist in completing credit application forms and providing necessary requested documentation• Maintaining effective communication and ensuring essential information is communicated to all relevant departments and staff