Veronica Hyatt Email and Phone Number
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Veronica Hyatt personal email
Most recently the leader of the Client Success function driving growth within a mission driven health/wellness company. Adaptable utility player on growth teams with experiences cutting across growth functions including: client management, customer experience, engagement/adoption, program development, go-to-market strategies, partnerships and operations. BtoB experience in multiple channels including employer, payor / healthplans, retail and hospitality.Client Management☑ Led client success function at EHE Health transforming team from a firefighting organization to trusted advisor / partnership status with our clients by crystallizing operating philosophy, people, process and systems. Generated $8 million in growth or +11%; +6 points over expectations in first year.Customer Experience☑ Transformed marketing and engagement team at Elior from a decentralized operation (6 operating companies) to a shared services function with new marketing tools and branded offerings that enhanced current operations and differentiated us in RFPs and sales opportunities. Engagement/Adoption☑ Strategic partner to Unilever (20-year EHE Health client) to +25% through collaboration and piloting a variety of innovative access points tailored to unique needs of client. Program development☑ Led product and engagement teams at Plus One / Optum that supported current services and created 2 new solutions generating $10 million in growth.Go-to-market strategies☑ Key contributor of value preservation team determining how Claritin pharmaceutical optimizes potential in the over-the-counter market. Achieved an unprecedented 80% national distribution in 3 days.Partnerships☑ Collaborated across Goldman Sachs health and their wellness vendors to develop their first closed-network on-site Nutrition services and to create a custom ergonomic solution at scale combining a SaaS triage tool with on-site personnel. Operations☑ Operated TSI's largest single site P&L turning around operations and finances within 9 months from $200k deficit to break-even.SkillsLeadership | Strategic Thinking | Financial Performance | Business Planning & Analysis | Dealing with Ambiguity | Business Development | Marketing | Sales | Customer Satisfaction | Client Relationships | Operational Excellence | Employee Benefits | Population Health Strategies
Aposhealth
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Vice President Customer SuccessAposhealth 2024 - PresentNew York, New York, Us
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Senior Vice President, Client SuccessEhe Health 2022 - 2023New York, Ny, UsMember of senior leadership team reporting to Chief Revenue Officer. Leads a team of 25 professionals that manage our client's life cycle ensuring maximum value starting with on-boarding through annual satisfaction and ultimately, renewal.☑ Scaled client success function transforming team from a firefighting organization to serving as a trusted advisor by optimizing operating philosophy, people, process and systems. Generated $8 million in growth or +11%; +6 points over expectations in first year.☑ Primary thought leader on contract development, terms, performance guarantees and negotiation approach with clients. Impactful strategist saving three multi-million dollar contracts in 2022.☑ Strategic partner to finance, marketing and operations to build annual account plans, revenue targets, forecasting and reporting. Performing 10% above budget at time of exit.☑ Authored Client Success job descriptions and requirements and led a team to build Account Management University to aid in staffing, training, mentoring and performance metric development. -
Vice President, Client SuccessEhe Health 2018 - 2022New York, Ny, UsLed a team of client success professionals to achieve growth targets, client satisfaction and renewals for assigned book of business.☑ Transformed 20-year client from no growth to +25% or $1 million in growth through innovative access points tailored to unique needs of client.☑ Senior project leader, both internally and in coordination with client, for the first EHE Health ‘pop-up’ clinic; an engagement strategy now used across several EHE clients to increase participation.☑ Client Success leader chosen to partner with data analytics team to determine the required data points for reporting and story development to demonstrate EHE’s impact to clients in annual reports.
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Senior Director, Customer Engagement & ExperienceElior North America 2017 - 2018Charlotte, North Carolina, UsNew role created to assimilate and optimize acquired companies customer experience and engagement teams with the aim to create differentiation for Elior. ☑ Transformed marketing and engagement team from a decentralized operation (6 operating companies) to a shared services function creating a competitive edge in our sales strategy.☑ In partnership with Human Resources, researched and developed proprietary hospitality culture and standards to differentiate Elior.☑ Key contributor in the development of Seasonal Plate, Elior’s differentiated food service brand, and Right Start, Elior’s first frozen food product sold in supermarkets. -
Vice President Program Innovation & EngagementPlus One Health Management, An Optum Company 2013 - 2016Eden Prairie, Minnesota, UsMember of Executive Committee responsible for exploring, recommending and leading program innovation and growth initiatives to meet/exceed growth targets.☑ Led the product and engagement teams that supported current services and created three new program solutions for employers (coaching, health promotion and ergonomics) just prior to sale to Optum; ultimately generating $10 million in growth.☑ Steering team leader responsible for post -acquisition personnel, product and go-to-market integration with Optum and UnitedHealthcare resulting in +$10 million growth in year one. ☑ Executive Committee team member helping position the company for successful acquisition. -
Account Vice President Goldman SachsPlus One Health Management, An Optum Company 2009 - 2012Eden Prairie, Minnesota, UsLead a team of almost 100 health and wellness professionals to achieve high client satisfaction scores reflective of operational excellence ultimately helping Plus One achieve growth targets and contract renewal.☑ Generated $400k or 8% growth in inaugural year through operational excellence, disciplined P&L management and service innovation.☑ Collaborated across Goldman Sachs health and wellness vendors to develop first closed-network Nutrition services; a custom solution for Goldman later the basis of a new service line for Plus One.☑ Led the creation of a custom Ergonomic services solution for Goldman Sachs that combined SaaS triage solution with onsite resources for optimal scale. Also a new service line for Plus One.
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Senior Director Corporate Club SupportTown Sports International 2004 - 2009Key member of COO staff responsible for driving initiatives associated with operating standards, cost controls, resource optimization and overall club member experience.☑ Created ‘Educate, Train & Inspire’ operating playbook which standardized operating procedures that led to the optimal club member experience; much of which is still in use today.☑ Authored and deployed multi-channel internal communication strategy to ensure effective flow of communication within and across the organization.
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Otc & Claritin Category Manager, Customer SolutionsSchering Plough Coroporation 2000 - 2004Key contributor of value preservation team determining how Claritin pharmaceutical optimizes potential in the over-the-counter market as FDA forces Claritin out-of pharmaceutical status. ☑ Led the development and deployment of the Claritin BtoB strategies including category development, selling tools and merchandising strategies for our account and sales teams.☑ Built and managed the inventory allocation tool to be equitable and optimize revenue as demand significantly outpaced supply at launch.☑ Achieved an unprecedented 80% national distribution in 3 days.
Veronica Hyatt Skills
Veronica Hyatt Education Details
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Thayer Leadership -
Saint Joseph'S UniversityMarketing / Food Marketing
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Saint Joseph'S UniversityMs Marketing / Food Marketing
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Saint Joseph'S UniversityMarketing
Frequently Asked Questions about Veronica Hyatt
What company does Veronica Hyatt work for?
Veronica Hyatt works for Aposhealth
What is Veronica Hyatt's role at the current company?
Veronica Hyatt's current role is Commercialization Leader | Growth Driver | GTM Strategy | Client Success | Program Innovation | Engagement | Health & Wellness | Employer Benefits & Services.
What is Veronica Hyatt's email address?
Veronica Hyatt's email address is vh****@****ntl.com
What schools did Veronica Hyatt attend?
Veronica Hyatt attended Thayer Leadership, Saint Joseph's University, Saint Joseph's University, Saint Joseph's University.
What are some of Veronica Hyatt's interests?
Veronica Hyatt has interest in Animal Welfare, Children, Environment, Health.
What skills is Veronica Hyatt known for?
Veronica Hyatt has skills like Management, Team Building, Leadership, Sales, Public Speaking, Strategic Planning, Nutrition, Sales Management, Team Management, Marketing, Strategic Partnerships, Fitness.
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