Veronica Lopez- Apa, Providence College Ba Email & Phone Number

Huntingdon, Pennsylvania

• Implemented on/off premise promotional marketing through friendly and professional interaction
• Educated consumers on brands and unique qualities of the products
• Provided samples and giveaways to increase /persuade sales through direct client interaction
• Reported and recapped consumer feedback on product sales to help company growth

Waltham, Massachusetts, US

• Manages a team of specialists, responsible for processing timely and accurate daily and weekly U.S. payroll for 4K plus employees, while improving daily pay processes for our clinicians
• Developed new data storage structures and procedures, improving accuracy and audit -ability while streamlining payroll processing
• Partnered with engineering to develop new internal software for processing daily pay, reducing processing time by 50%

Boston, MA, US

• Prepared payroll for 5K employees, Subject Matter Expert in multi-state payroll tax liabilities and notices. Created custom reports for management and auditing.
• Reduced biweekly and quarterly amendments and adjustments by 30%
• Collaborated with Human Resources to improve onboarding and increase process efficiency by 40%
• Processed bank wires and check requests for invoicing

Boston, MA, US

• Processed semi-monthly U.S. payroll for 2K employees including pay changes, leave of absence, Fidelity 401K, and tax filings.
• Managed monthly Wage Work commuter file updates
• Created audit and journal entries for accounting purposes
• Implemented ad hoc projects for payroll, HR and finance

Boston, Massachusetts, US

• Processed 3K bi-weekly US and Canadian payroll, prepared financial and banking entries, and acted as Human Resource liaison
• Implemented paperless payroll and electronic document filing, reducing printing and storage by 90%
• Improved onboarding process reducing errors by 25% and directed bi-weekly benefit calls for new hires
• Developed payroll standard operating procedures, reducing processing time and errors by 30%

Pawtucket, RI, US

• Implemented on/off premise promotional marketing through friendly and professional interaction
• Educated consumers on brands and unique qualities of the products
• Provided samples and giveaways to increase /persuade sales through direct client interaction
• Reported and recapped consumer feedback on product sales to help company growth

Roseland, New Jersey, US

• Provided quality client support for ADP payroll accounts and data entry by ensuring all service objectives were met within our client’s payroll needs in a high stress environment
• Impacted client loyalty through successful client follow-up and integrity following SOX compliance regulations
• Managed data and record keeping while proactively meeting and obtaining deadlines
• Trusted consultant problem-solving ADP SBS payroll and tax issues working closely with business owners and CPA’s
• Trained clients in the development of accounts, ensuring their comfort and security with the ADP RUN system
• Negotiated payroll administration costs by 30% while ensuring the continuation and enhancements of payroll services

• Managed maintenance for 15 chain stores nationwide (Bananna Republic., Old Navy, Rite Aid etc.)
• Hired and dispatched technicians for job site maintenance
• Generated development of new accounts and repeat business through consistent client follow up
• Front desk assistant, implementing administrative tasks
• Answered inbound and outbound calls in support of clients needs including weekly status calls
• Negotiated contracts and created proposal bids for vendors overseeing projects

Stamford, CT, US

• Provided support to the sales team, ensuring all sales and service objectives were met and upselling service
• Supported customer service for key account SPG reward members
• Answered customer queries and provided informational support on hotels
• Demonstrated leadership skills in training 10-15 new customer service associates
• Generated repeat business through successful client follow-up and quality service
• Processed hotel reservations through call routing for over 900 hotels worldwide and created liaisons for guest activities including airline reservations

• Prompt customer greeting and assistance to dining area
• Cultivated repeat and referral business through excellent customer relations
• Friendly and professional when dealing with the public; maintain composure in fast paced and hectic situations
• Responsible for cash receipts and disbursements, balancing checks and credit card receipts
• Maintained cleanliness of facility to meet all county health standards

Bachelor’S- Liberal Arts, Leadership Development

Psychology

Emt Certificate, Psychology/ Emt

Psychology