Veronica Lopez- Apa, Providence College Ba Email & Phone Number

Huntingdon, Pennsylvania

• Implemented on/off premise promotional marketing through friendly and professional interaction • Educated consumers on brands and unique qualities of the products• Provided samples and giveaways to increase /persuade sales through direct client interaction• Reported and recapped consumer feedback on product sales to help company growth

Waltham, Massachusetts, Us

Manages a team of specialists, responsible for processing timely and accurate daily and weekly U.S. payroll for 4K plus employees, while improving daily pay processes for our clinicians • Developed new data storage structures and procedures, improving accuracy and audit -ability while streamlining payroll processing• Partnered with engineering to develop new internal software for processing daily pay, reducing processing time by 50%

Boston, Ma, Us

Prepared payroll for 5K employees, Subject Matter Expert in multi-state payroll tax liabilities and notices. Created custom reports for management and auditing.• Reduced biweekly and quarterly amendments and adjustments by 30% • Collaborated with Human Resources to improve onboarding and increase process efficiency by 40% • Processed bank wires and check requests for invoicing

Boston, Ma, Us

Processed semi-monthly U.S. payroll for 2K employees including pay changes, leave of absence, Fidelity 401K, and tax filings.• Managed monthly Wage Work commuter file updates• Created audit and journal entries for accounting purposes• Implemented ad hoc projects for payroll, HR and finance

Boston, Massachusetts, Us

Processed 3K bi-weekly US and Canadian payroll, prepared financial and banking entries, and acted as Human Resource liaison• Implemented paperless payroll and electronic document filing, reducing printing and storage by 90%• Improved onboarding process reducing errors by 25% and directed bi-weekly benefit calls for new hires • Developed payroll standard operating procedures, reducing processing time and errors by 30%

Pawtucket, Ri, Us

• Implemented on/off premise promotional marketing through friendly and professional interaction • Educated consumers on brands and unique qualities of the products• Provided samples and giveaways to increase /persuade sales through direct client interaction• Reported and recapped consumer feedback on product sales to help company growth

Roseland, New Jersey, Us

• Provided quality client support for ADP payroll accounts and data entry by ensuring all service objectives were met within our client’s payroll needs in a high stress environment• Impacted client loyalty through successful client follow-up and integrity following SOX compliance regulations• Managed data and record keeping while proactively meeting and obtaining deadlines • Trusted consultant problem-solving ADP SBS payroll and tax issues working closely with business owners and CPA’s• Trained clients in the development of accounts, ensuring their comfort and security with the ADP RUN system• Negotiated payroll administration costs by 30% while ensuring the continuation and enhancements of payroll services• Provisioning and Implementation of new accounts by integrating clients’ needs with ADP RUN and thorough training

• Managed maintenance for 15 chain stores nationwide (Bananna Republic., Old Navy, Rite Aid etc.) • Hired and dispatched technicians for job site maintenance• Generated development of new accounts and repeat business through consistent client follow up• Front desk assistant, implementing administrative tasks• Answered inbound and outbound calls in support of clients needs including weekly status calls• Negotiated contracts and created proposal bids for vendors overseeing projects

Stamford, Ct, Us

• Provided support to the sales team, ensuring all sales and service objectives were met and upselling service• Supported customer service for key account SPG reward members• Answered customer queries and provided informational support on hotels• Demonstrated leadership skills in training 10-15 new customer service associates • Generated repeat business through successful client follow-up and quality service• Processed hotel reservations through call routing for over 900 hotels worldwide and created liaisons for guest activities including airline reservations

• Prompt customer greeting and assistance to dining area • Cultivated repeat and referral business through excellent customer relations • Friendly and professional when dealing with the public; maintain composure in fast paced and hectic situations• Responsible for cash receipts and disbursements, balancing checks and credit card receipts• Maintained cleanliness of facility to meet all county health standards

Bachelor’S- Liberal Arts, Leadership Development

Psychology

Emt Certificate, Psychology/ Emt

Psychology