Veronica Lynch Email & Phone Number

Norman, Ok, Us

Work Flow Solutions = Account Maintenance, Operations

Tempe, Arizona, United States

Human Resources/Work Flow Management

Tempe, Arizona, United States

As the Coordinator for the customer experience department I provided support to the Operational Leaders. I had multiple administrative tasks and responsibilities. Some examples would be developing and distributing a variety of Workday reports to Customer Experience leadership. Review timecards and reports to identify and resolve discrepancies in timecard entries. Review all emails to keep up with policy updates and schedule changes. Help drive process improvements in routine Workday reports… Show more As the Coordinator for the customer experience department I provided support to the Operational Leaders. I had multiple administrative tasks and responsibilities. Some examples would be developing and distributing a variety of Workday reports to Customer Experience leadership. Review timecards and reports to identify and resolve discrepancies in timecard entries. Review all emails to keep up with policy updates and schedule changes. Help drive process improvements in routine Workday reports Owning and coordinating attendance program, auditing and overseeing any trends/patterns. Show less

Arizona, United States

Costumer resolution & Support

Tempe Arizona

Manage business operations and supervise team of 5 managers of new Cajun food concept that opened April 2018. Execute human resource duties such as hire and train new employees, write job descriptions and training materials, and facilitate hiring events. Oversee menu layout and design, as well as local area marketing. Update point of sales system (Toast), digital menu boards (MVIX), and third-party delivery platforms.• Facilitated and organized successful opening of location, surpassing… Show more Manage business operations and supervise team of 5 managers of new Cajun food concept that opened April 2018. Execute human resource duties such as hire and train new employees, write job descriptions and training materials, and facilitate hiring events. Oversee menu layout and design, as well as local area marketing. Update point of sales system (Toast), digital menu boards (MVIX), and third-party delivery platforms.• Facilitated and organized successful opening of location, surpassing launch deadline and exceeding all expectations. • Exceeded sales by 20% in 2020, prior to COVID-19 shutdown in March.• Boosted the brand through coordination of the sale of a new franchise opening in 2021 located in Killeen, TX. • During COVID-19 shutdown, set up restaurant to operate through delivery and takeout using DoorDash, UberEATS, Postmates, and Grubhub. Show less

Tilted Kilt Pub & Eatery

Wore many hats involving numerous location launches, retail management, administrative support, and travel and training coordination. Trained franchise owners and operators nationally for restaurant management positions, as well as managed the hiring, training, and opening process. Led daily corporate communications with franchisees and managers nationwide regarding compliance, training, and retail. Coordinated hiring events, and hired 50-100 people at each event. • Facilitated successful… Show more Wore many hats involving numerous location launches, retail management, administrative support, and travel and training coordination. Trained franchise owners and operators nationally for restaurant management positions, as well as managed the hiring, training, and opening process. Led daily corporate communications with franchisees and managers nationwide regarding compliance, training, and retail. Coordinated hiring events, and hired 50-100 people at each event. • Facilitated successful opening of 150 locations nationwide.• Selected by corporate to be the ServSafe Food and Liquor Safety Management Instructor and Proctor. Show less

Tilted Kilt Pub & Eatery

• Selected by corporate to be the ServSafe Food and Liquor Safety Management Instructor and Proctor.Certified managers and franchisees in liquor safety management

Tempe Az

Operations assitant assisting in Quality Assurance, Ecosure, ServSafe, and Customer Service

FOH Manager in charge of running a team

Montessori Education Center

I taught Montesori Primay education