Veronica Mosquera Email & Phone Number

▪ Professionally handled inbound and outbound calls with a friendly manner▪Work with customer in a positive and professional manner to establish payment arrangement in order to bring account current▪ Recommend or assign accounts for repossession, perform skip tracing to locate customer or vehicle

▪ Support dealers with accurate analysis on contract errors through review and help to provide the best resolution▪ Created training guide for Business Contracts to assist funders in following procedures while also incorporating a guide for the DRMs▪ Aid in the development and coaching of new funders providing leadership and mentorship▪ Assist and Support Collections, Customer Service and Credit Investigator as needed▪ Assist Supervisor as needed in reviewing contract errors and track dealer opportunity patterns through varies projects

Alpharetta, Georgia, United States

▪ Review contracts, credit applications and policies to ensure compliance with company, state and federal guidelines▪ Identify and analyze key data entry▪ Ensure all documents are complete accurate, verifies and complies with company policies▪ Request to dealership any necessary missing information, document or corrections needed▪ Trained funders to perform interview to customers for verifications on credit applications and credit bureau

Alpharetta, Georgia, United States

▪ Contact customer to verify information and clear fraud protection▪ Research data and use analytical skills to evaluate the authenticity of all documents received▪ Make outbound call to employers for verification of employment as needed▪ Report unusual and suspicious information found during research and created guide to identify fraudulent documents▪ Share information, ideas and feedback that effectively assists the department to run efficiently

Alpharetta, Georgia, United States

▪ Professionally handled inbound and outbound calls with a friendly manner▪ Educated customers regarding their accounts and processed customer payments▪ Used active listening skills to understand cause of customer delinquency on accounts 5-59 days past due▪ Provided support for customer accounts up to 59 days past due with follow up calls and collect payments

▪ Answered incoming phone calls, set up and scheduled appointments▪ Developed a new organizational spreadsheet to follow up with the new leads using Microsoft Excel▪ Designed a system for billings. Kept up with filling, updated Client Database and changed status when is needed▪ Filled out budget expenses sheet for each job, organized documentation, invoices and receipts, prepared monthly and annual reports▪ Processed invoices for payment to services, sub-contractors and other providers

Greater Atlanta Area

▪ Developed and implemented business and marketing plans▪ Created strategies to meet potential clients such as preparing and assist in events▪ Entered prospect information in Sales Force, scheduled appointments and confirmed previous appointments▪ Filled out application and submitted for approval from underwriting department ▪ Discussed financial concerns, identified needs of individuals, prepared and presented a financial report to help meet goals

Bay Harbor Island-Florida

▪ Handled customer on the phone answering question and giving information, took messages, scheduled and confirmed patient appointments▪ Demonstrated ability to deal with phone and email enquiries▪ Highly skilled in greeting visitors▪ Maintained confidential files and records▪ Ordered, received, and maintained sufficient office supplies and supplements ▪ Maintained record of supplements ▪ Processed customer supplements orders after each appointment▪ Delivered supplements to patients through post-office▪ Dealt with delicate situations, such as – customer requests, special needs and complaints.▪ Responsible for scheduling, maintenance of appointments and collect fees▪ Provided accounting support reporting each sale every day

Bay Harbor Island-Florida

▪ Maintained good relationship with clients.▪ Maintained proper hygiene and cleanliness of therapy rooms and common areas. ▪ Ensured massage rooms are properly set-up and stocked with necessary supplies at the end of each shift. ▪ Promoted the health and wellness benefits.▪ Designed specific treatment based on client’s individual needs.▪ Responsible for securing coverage for all scheduled hours.

Miami, Fl

▪ Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.▪ Called potential clients and gave detailed information about the features, advantages of policies offered and prepared complete and accurate applications.▪ Developed and maintained relationships with current customers and provided service.

Miami, Fl

▪ Answered and respond to customer inquiries through inbound and outbound calls and document all calls, Verify patient information.▪ Contacted secondary insurance companies for eligibility/benefits, Initiate doctor's order form and transmit to the physician's office through. ▪ Assisted customers with troubleshooting and education.▪ Complied with company's policies and procedure as well as Medicare and HIPPA requirements. ▪ Established and maintain effective professional working relationships with customers and co-workers all the time.