Veronica Mosquera Email & Phone Number

• Professionally handled inbound and outbound calls with a friendly manner
• Work with customer in a positive and professional manner to establish payment arrangement in order to bring account current
• Recommend or assign accounts for repossession, perform skip tracing to locate customer or vehicle

• Support dealers with accurate analysis on contract errors through review and help to provide the best resolution
• Created training guide for Business Contracts to assist funders in following procedures while also incorporating a guide for the DRMs
• Aid in the development and coaching of new funders providing leadership and mentorship
• Assist and Support Collections, Customer Service and Credit Investigator as needed
• Assist Supervisor as needed in reviewing contract errors and track dealer opportunity patterns through varies projects

Alpharetta, Georgia, United States

• Review contracts, credit applications and policies to ensure compliance with company, state and federal guidelines
• Identify and analyze key data entry
• Ensure all documents are complete accurate, verifies and complies with company policies
• Request to dealership any necessary missing information, document or corrections needed
• Trained funders to perform interview to customers for verifications on credit applications and credit bureau

Alpharetta, Georgia, United States

• Contact customer to verify information and clear fraud protection
• Research data and use analytical skills to evaluate the authenticity of all documents received
• Make outbound call to employers for verification of employment as needed
• Report unusual and suspicious information found during research and created guide to identify fraudulent documents
• Share information, ideas and feedback that effectively assists the department to run efficiently

Alpharetta, Georgia, United States

• Professionally handled inbound and outbound calls with a friendly manner
• Educated customers regarding their accounts and processed customer payments
• Used active listening skills to understand cause of customer delinquency on accounts 5-59 days past due
• Provided support for customer accounts up to 59 days past due with follow up calls and collect payments

• Answered incoming phone calls, set up and scheduled appointments
• Developed a new organizational spreadsheet to follow up with the new leads using Microsoft Excel
• Designed a system for billings. Kept up with filling, updated Client Database and changed status when is needed
• Filled out budget expenses sheet for each job, organized documentation, invoices and receipts, prepared monthly and annual reports
• Processed invoices for payment to services, sub-contractors and other providers

Greater Atlanta Area

• Developed and implemented business and marketing plans
• Created strategies to meet potential clients such as preparing and assist in events
• Entered prospect information in Sales Force, scheduled appointments and confirmed previous appointments
• Filled out application and submitted for approval from underwriting department
• Discussed financial concerns, identified needs of individuals, prepared and presented a financial report to help meet goals

Bay Harbor Island-Florida

• Handled customer on the phone answering question and giving information, took messages, scheduled and confirmed patient appointments
• Demonstrated ability to deal with phone and email enquiries
• Highly skilled in greeting visitors
• Maintained confidential files and records
• Ordered, received, and maintained sufficient office supplies and supplements
• Maintained record of supplements

Bay Harbor Island-Florida

• Maintained good relationship with clients.
• Maintained proper hygiene and cleanliness of therapy rooms and common areas.
• Ensured massage rooms are properly set-up and stocked with necessary supplies at the end of each shift.
• Promoted the health and wellness benefits.
• Designed specific treatment based on client’s individual needs.
• Responsible for securing coverage for all scheduled hours.

Miami, FL

• Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Called potential clients and gave detailed information about the features, advantages of policies offered and prepared complete and accurate applications.
• Developed and maintained relationships with current customers and provided service.

Miami, FL

• Answered and respond to customer inquiries through inbound and outbound calls and document all calls, Verify patient information.
• Contacted secondary insurance companies for eligibility/benefits, Initiate doctor's order form and transmit to the physician's office through.
• Assisted customers with troubleshooting and education.
• Complied with company's policies and procedure as well as Medicare and HIPPA requirements.
• Established and maintain effective professional working relationships with customers and co-workers all the time.