Veronica Ramirez Email & Phone Number

Irvine, California, United States

Remote

I Supervise of a loan processing team of 10-12 Senior Loan Processors. I lead each team member towards achieving professional and company goals through effective coaching, individual pipeline reviews, setting challenging yet realistic production goals.I hold daily check-ins with each team member, as well as weekly pipeline reviews. The focus of these meetings includes individualized coaching, closing projections, and problem-solving conditions for difficult loans.I am an active participant in business strategy meetings with executive management to forecast revenue production for future quarters, develop business strategies to maximize production, and present recaps on team members performances. Due to the current economic difficulties in the housing market, many of these meetings include strategy sessions to discuss best practices in navigating a changing industry with increased interest ratesI actively promote “outside the box” thinking, collaboration with other departments, and modeling best practices to close loans as quickly and efficiently as possible while providing excellent customer service to all clients

Santa Ana, California, United States

Primary contact for buyers, agents, and Title.Responsible for clearing all conditions from Underwriting and Title.Maintain productive relationships with all departments from Origination through Post-Closing, as well as all 3rd party vendors.Very experienced with all purchase and refinance products, including DU/LP, FHA, and VA.

Santa Ana, California, United States

Foothill Ranch, Ca

Primary contact for borrowers from rate-lock through funding.Processed refinance transactions, primarily confirming, FHA, and HARP.Ensured that customers felt comfortable and engaged during the entire process. Provided all customers the knowledge to make any decisions along the road.Maintained an average turn-time of under 30 days from processing through funding.

Irvine, Ca

Responsible for administration of state Medicaid quarterly invoice analysis for over 25 states.Resolved state utilization claim issues in a timely manner.Analyzed Medicaid utilization claims and disputes for each quarter, as well as back quarters, as new disputes were discovered.Produced business analysis and Medicaid pricing reports.Served as key information specialist for Medicaid contracting needs.

English And Journalism

Business/Management