Veronica Panova Email and Phone Number
Veronica Panova work email
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Veronica Panova personal email
Multi-skilled, MBA graduate with experience in Customer Service, Project/Process Management and Leadership Coaching. Excellent communicator and relationship builder with proven leadership skills. Passionate about managing customer expectations, solving complex issues, motivating others. Strong logical thinking and diagnostic skills with attention to detail. Hard-working, dedicated and always looking for new challenges.
Bulgaria Wants You
View- Website:
- bulgariawantsyou.com
- Employees:
- 57
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Head Of Sales And Customer SuccessBulgaria Wants YouSofia, Bg
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Business Development ManagerBulgaria Wants You Jan 2023 - PresentSofia City, Bulgaria
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Leadeship CoachSelf Employed Jan 2016 - PresentProviding group and individual one-on-one leadership coaching sessions• Supporting clients in increasing their self-awareness, becoming more efficient and engaged in their work, building on strengths, and identifying patterns of behavior that may create challenges to growth and success• Helping leaders and leaders-to-be in understanding others, and creating better communication and strengthening the relationships in the team
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Global Incident Lifecycle CoordinatorHewlett-Packard Dec 2013 - Jan 2015Lmc (Lifecycle Management Center) SofiaProvided internal incident management at LMC Sofia• Prepared and analyzed full monitoring reports (incl. KPI, IMPACT Reports)• Identified and analyzed root-causes of misrouted cases, pinpointing and avoiding chronic trends that kept recurring• Improved group-wide practices to resolve and avoid violation tickets and meet SLAs more efficiently • Liaised with the senior management to resolve perpetual issues and help the Working Groups meet their monthly KPIs• Organized and led weekly Performance review meetings to track progress and highlight issues• Significantly improved intra-team communication by mediating and managing issues between teams to resolve outstanding issues and decrease ticket escalations and violations• Increased accountability and efficiency• Restored normal service operations as quickly as possible to minimize adverse impact on business -
Technical Support Analyst / Back-Up Ilc, De And EngHewlett-Packard Jan 2013 - Dec 2013German Customer Center SofiaProvided high quality client support service for the biggest German account at the HP's German Customer Center• Identified and resolved issues for one of HP's key European clients regarding devices, business systems, networking and applications • Contributed significantly to the creation and retention of satisfied and loyal customers• Created excellent examples in the best practices in ticket management processes to provide good ticket documentation for the Call Management System• Supported the ILC Team with the implementation of different ad hoc tasks regarding the case age tickets and analysis of quality reports• Mentored new hires during orientation periods
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Key Account ManagerManagement Business Machine (M&Bm) Jan 2008 - Sep 2011SofiaManaged communications and relations with key customers concerning all business and technical questions, and aspects of projects and campaigns• Organized and fully managed multiple direct mailing service cases successfully • Prepared project plans, sales reports and invoices meeting strict deadlines to sustain and grow the company business significantly • Negotiated and prepared new customer contracts and annexes, and supervised their implementation to lead the company into new business areas
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Account ManagerManagement Business Machine (M&Bm) Apr 2007 - Jan 2008SofiaManaged the business process for several customers• Coordinated and controlled direct mailing service projects and customer campaigns• Prepared offers, detailed and summary reports, both internal and external• Promoted best practices and company values by example
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Sales ExecutiveGermanos Oct 2005 - Mar 2007Administrated the daily operations of a telecom retail office • Supervised the quality of customer service• Organized and monitored stock delivery• Directed and conducted sales of mobile electronics and mobile service plans
Veronica Panova Skills
Veronica Panova Education Details
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English, Art -
Business Administration And Management, General -
New Bulgarian UniversityBusiness Administration, Management And Operations -
Information Management And Consulting -
University Of Veliko TurnovoApplied Linguistics With German And Slovak
Frequently Asked Questions about Veronica Panova
What company does Veronica Panova work for?
Veronica Panova works for Bulgaria Wants You
What is Veronica Panova's role at the current company?
Veronica Panova's current role is Head of Sales and Customer Success.
What is Veronica Panova's email address?
Veronica Panova's email address is ve****@****ill.edu
What schools did Veronica Panova attend?
Veronica Panova attended Foothill College, Stanford Continuing Studies, New Bulgarian University, Fachhochschule Ludwigshafen, University Of Veliko Turnovo.
What are some of Veronica Panova's interests?
Veronica Panova has interest in Business Development, Process Management, Change Management, Motivation In Management, Strategic Thinking.
What skills is Veronica Panova known for?
Veronica Panova has skills like Management, Team Management, Customer Service, Business Development, Teamwork, Project Management, Negotiation, Project Planning, Change Management, Networking, Customer Experience, Communication.
Who are Veronica Panova's colleagues?
Veronica Panova's colleagues are Ilka Kuteva, Vladislav Petrov, Emanuela Toleva, Alexander Mitinov, Dara Nikolova, Tsvetan Krumov, Alexander Petrov.
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