Partners with employees and management to communicate various human resources policies, procedures, laws, standards, and government regulations; Processes and maintains accurate employee data in the Human Resources Information System (HRIS): New Hires, Rehires, Transfers, Promotions, Contract Renewal Rates, Merit Increases, Onboard New Hires into the HRIS system and ensure that they are set up correctly; Serves as the administrator of Human Resources' electronic filing system; Responsible for record-keeping and training HR staff on how to use the system; Works closely with payroll to ensure employees are set up and appropriately paid; Work with Contract Services to ensure that employees are paid the correct wage rate per the Wage Determination Act (WD) and, if retro payment is needed, create required SCF forms; Generates accurate and timely data and reports utilizing the HRIS system and Excel to comply with internal needs, such as annual driving records, monthly statistics, status change forms (SCF), and other communications; Assist as needed with the review of files by authorized individuals such as government representatives and investigators; Ensure the integrity of all HR files; Assist with new hire orientation, presenting the Employee Self-Service portal, and timekeeping; Reset employee logins as needed—ongoing quality Control, troubleshooting, and rectifying issues with the internal Melwood team; Special Projects and other duties as assigned.

Support the integrity of employee records and HR system data; Perform transactional work and data entry as required while maintaining data and system integrity; Works with HR Business Partner Team to process employee data changes, including preparing accurate and effective documentation/communication and updating HR systems; Ensures compliance with internal and external procedures by completing regular audits on personnel files, I-9s; Provide I-9 education and assistance for HR team members and audit I-9 forms and supporting documentation for completeness and accuracy following federal requirements; Manage HR Operations email inboxes (and phone line) on a daily basis to provide support to employees and HR team members efficiently and in a timely manner within pre-determined service level agreements; Maintains quality control for HR operations business process, transactions, records, and procedures, including personnel files upon hire through employee life cycle; Works with HR Business Partner Team to process employee data changes, including preparing accurate documentation and updating HR systems following HiTrust procedures and workflow; Determine ASK HR calls based upon inquiry to determine level of urgency and specific issue and identify when case escalation is appropriate; Process employment verifications, and other human resources documents; Monitors and audits HR systems to ensure employee data is accurate; Support issues resolution which includes first tier and second tier contact case resolution utilizing the HR Shared Services information guide and general understanding of HR policies and programs; Provide high employee service that meets expected service levels and business performance goals; Supports a variety of HR related projects, programs and initiatives that can range in size and complexity; Coach callers or requesters in the use of self-service; Provide follow up communication to associates to ensure satisfaction and case resolution.

Assist in Transactional Support on a Day to Day Basis for Associates Via Telephone, Email and Internal Tracking System Based on Predetermined Service Level Agreements; Work Collaboratively Within a Team to Share Ideas, Ownership, and Accountability for Driving Improvements and Consistency of HR Transactions and the Execution for Key HR Processes; Support the Integrity of Employee Records and HR System Data; Filing and Scanning of Employee Records and Documents.

Patient Registration and Scheduling; Insurance Verification; Greeting Patients; Charge Entry; Assisting with Medical Record Operations; Order and Maintain Inventory and Supplies; Co-payment and Daily Receipt Responsibilities.

Handle Incoming Calls; Schedule Appointments; Greet Office Visitors; Data Entry; Maintain Cleanliness of Office; Maintain Inventory and Supplies; Process All Payment Types Including Cash; Checks; Debit and Credit Cards; Organize Patient Records.