Passionate trainer & lifelong learner | I drive results in Customer Service, Communication, & Leadership, and love creating engaging training experiences (virtual & in-person) that build strong teams.In my current role as Director of Training at Flight CX. I'm in charge of onboarding new employees, creating training programs, and collaborating with Team Leads in supporting their teams. ✏ My training expertise includes: Designing & delivering virtual training experiencesCreating original training materialsOnboarding & development📃 In topics such as: Customer ServiceCommunication SkillsDocumentationLeadership DevelopmentEmpathy training...among others. In the past, I have also worked as a language teacher, translator, blog writer, and technical writer. In sum, I'm all about writing, reading, and languages! In addition to all of this, I also found time in my life to develop a second career as a professional ballet dancer 🩰 I take pride in dedicating myself to one of my life’s passions. Sometimes it can be difficult to juggle, but I always find it rewarding.