Veronica Sanchez Email & Phone Number

Argentina

Santa Fe Province, Argentina

Product Owner. Prioritize and Manage Product Backlog. Perform Monthly Scrum Planning. Manage Local Team Workload. Attend Scrum Meetings. Coordinated and Lead Special Activities. Scheduled On-Call duties. Team Calibration and Performance Evaluations. Team member Performance Improvement Plans. Provided significant value with the following key accomplishments:- Successfully transitioned the team from an Operations organization into an Innovation and Development roles by managing appropriate allocations, leveraging skill sets and promoting teamwork to ensure deliverables were correctly developed by the team.- Effectively helped promote proactive learning, focused training and collaborative development to ensure my team maintains the right trajectory to contribute with project deliverables.- Proficiently worked through some difficult situations that included both employee termination and conducting Performance Improvement Plans to ensure employees were course-corrected and back on a productive growth path.- Eliminated 34.7% of incoming User Tickets and reduced Ticket Backlog by 47% (306 to 162) with 40% fewer staff by documented over 900 problem records to eliminate the root cause of incidents and by working with the innovation teams to implement over 500 mainframe changes that helped lowers the ticket volume.- Increased to 99.95% Application availability by improving CR planning, scheduling and guaranteeing correct Changes Mgmt. - Maintained 100% on time delivery to date of Time tracking, Team Performance Assessment and mandatory training milestones.- Successfully coordinated Europe Application Merge that helps reduce structural cost. A major project that required to train the team to support the European Order Fulfillment Applications and merge these applications into day to day operations of the team.

Santa Fe Province, Argentina

Team Lead & Product App Owner for 2 vital Global Production Applications. Focal Point of Operations Support. Manage Product Backlog. Perform Release Planning. P2P. Change Request. Incident & Problem Management. Leading and Coaching team members. 24x7 On-Call Support.- Directly responsible for the good support the team provided due to my coordination and follow-through that allow the team to achieve company targets. My contribution was essential in positioning me as a good leader to grow within the Logistics domain.

Santa Fe Province, Argentina

Operations. Capture Business Requirements & Development Applications Improvements. Application Maintenance. - Properly implemented over 600 Application improvements and Hot Fixes.

Santa Fe Province, Argentina

Founding Partner. Business Analysis and development of customized Integrated Systems for PYMES (Small & Medium Companies) in Rosario nearby locations. Application developed in RM/Cobol 74 and later migrated to RM/Cobol 85 using and taking advantage of RM/Panels. - Modules included: Commercial Management; Salary Liquidation; Accounting & Financial Administration and Production.

Santa Fe Province, Argentina

Administrative Accounting responsivities

Santa Fe Province, Argentina

Administrative Accounting responsivities

Information Technology

Certificate Of Proficiency In English

English Studies