Design and manage guest-ready properties. Build and market website presence for new properties to facilitate guest access to distinctive spaces and local culture, and to enable travelers to feel at home anywhere they go• Design, market and manage six distinctive guest properties• Awarded and maintain consecutive 5-Star Super Host & Airbnb Plus status 4 years running creating high volume, repeat customer business

Conceptualize, create and market Abstract Realism, Abstract Expressionism. Portraits, Wildlife, & Abstract art works• Represented at Lunds Fine Art Gallery, Ledger Group, Seattle shows & art walks, private collection commissions

Built customer retention strategy managing outsourced call centers to execute on national and targeted marketing strategies reducing churn and improving customer profitability and operating metrics. Defined market requirements, increased product/service volume, revenue and customer experience • Managed national retention program with $17 Million budget, producing $280 million in annual revenues, and retaining 2.4 Million customers annually• Created effective QA policy and sales training to improve retention rates and customer satisfaction, earning company recognition awards from JD Powers and BBB• Developed and managed implementation of offer strategies around equipment pricing, targeted rate plan campaigns, contract renewal incentives, product adoption, cloud service promotion and accessory sales

Conducted and reported international customer satisfaction research aligning cross-departmental survey and data metrics to collectively identify and improve customer experience• Defined, planned, and created tools and resources for product launches• Developed marketing programs and campaigns; wrote consumer and field collateral• Provided analytical and project management for global customer satisfaction market research study managing to a $4 Million project budget• Key accomplishment – Marketing Team MVP Award recipient 2001-2002 for Worldwide Market Research

Founding International Marketing Project Manager initiating growth and efficiencies between international subsidiary offices creating intranet service resources and knowledge base management. Solicited and managed communications and media relationships establishing valued connections with executive senior leadership to influence dynamic international media coverage • Created and implemented company’s first export plan driving increases in revenue and customer acquisition• Built international communications platform, selecting public relations agencies in eight countries to improve international market reach• Planned and executed Amazon’s first international media conferences at US headquarters and in Europe• Utilized fluency in German and proficiency in French as International Partner Liaison to Amazon.de, co.uk, & fr streamlining departmental functions including human resources, marketing and business development