Veronica Olson Email & Phone Number

Duluth, Mn, Us

•Project manager for customer account operations to improve operating ratios, quality, and document process•Build strong relationships with internal and external stakeholders to ensure our customers are being serviced at the highest level•Document standard operating procedures to provide consistent service and to create efficient, cost-effective solutions•Optimize workflow through utilization of system automation and technology •Collaborate across divisions internally to build out new and revised to workflow to increase overall operational effectiveness•Proactively identify opportunities, using data and reporting, to improve service results to meet customer expectations•Lead weekly calls with operations team members to encourage teamwork, collaboration and understanding of best practices as well as standard operating procedures•Lead regular trainings with team of different computer tools and programs•Subject matter expert of internal operating systems

•Worked alongside the leadership team to onboard customers to operational support teams•Facilitated onboarding calls with customer account teams and operations•Documented standard operating procedures through onboarding process •Identified opportunities for streamlined workflow and automation•Created and managed continuous improvement plans •Worked through EDI enhancements, system updates, and data entry processes to increase operational effectiveness•Collaborated internally with key stakeholders and resources to overcome operational obstacles •Assisted leadership team identifying best practices for our operations teams•Lead weekly calls with operations team members to encourage teamwork, collaboration and understanding of best practices as well as standard operating procedures

•Worked alongside the management team to create and build out new processes•Worked with account team to assist with AR procedures and create efficiencies•Assisted in mentoring operations team members.•Delivered operational excellence to customers, carriers, and internal teams•Provided timely and accurate shipment information to carriers•Audited load information for accuracy and completion•Completed customer, carrier and supplier requests with a sense of urgency•Entered shipment data in a way to ensure quality and accuracy

•Managed a portfolio of business generating $15.1M in annual gross revenue •Primary point of contact for customers within account portfolio•Developed account relationships at multiple levels within the customer’s organization•Identified issues, consult with customer to determine best course of action, and implement solutions•Identified new opportunities and drive continuous improvement initiatives •Designed solutions to help customers solve supply chain challenges•Utilized analytics to develop reporting that assists the customer to drive profitability and business growth•Collaborated with CHR account to team to create and lead effective quarterly business reviews•Managed customer expectations through the creation and utilization of key performance indicators

•Generated and qualified business leads•Developed and built new customer relationships•Conducted discovery calls with new clients via phone and email•Worked in a team to analyze customer data to develop solutions that increased efficiency and add value while maximizing profitability throughout the customer’s supply chain

Duluth, Mn

Implemented outbound marketing through cold calling and direct mail campaigns.Contributed in the development and implementation of a strategic marketing plan.Strengthened customer service and order processing efforts by decreasing overall response times to customers.Assisted in final assembly and shipment of product to customers.

Duluth, Minnesota Area

Provided leadership in the stockroom on all aspects of backroom operations, to include standards, processing, flow to the floor, merchandising and customer experienceCollaborated with management team to implement stockroom standards and procedures. Provided an engaging customer experience for individual’s shopping for American Eagle merchandise through clothing, sizing and accessorizing suggestions. Confidently communicated current product features and benefits to fit needs.Generated additional add on purchases while working at the cash wrap. Part time position during summer and school year. 10-20 hrs/week

Brookings, Sd

Promoted the Daktronics brand within sign companies and businesses across the country.Managed a business expense account.Conducted end of support calls to end users in order to inform of changes in service and generate interest in upgrading their electronic message center. Cold called businesses in order to generate leads in the Buffalo, NY, Niagara Falls, NY, Grove City, PA, Erie, PA, Terre Haute, IN, Lafayette, IN, Amarillo, TX and Ottawa, IL municipal areas. Stopped at 162 businesses and generated 38 leads for regional sales representatives through cold calling trips.Followed up and handed off leads to sales representatives in the appropriate regions.Demonstrated electronic message centers to sign companies and potential end users.Assisted in training end users / resellers on software for their electronic message center.

Duluth, Minnesota Area

Assist staff by answering phones, logging time sheets and inventory usage. Organizing and managing inventory items, completing purchase orders. Ensure office is neat and organized. Create and implement visual displays for office. Prepare letters and reports per request. Full-time summer position and part-time position during school year. 20 hrs/week

Duluth, Minnesota Area

Helped to maintain campus grounds. During the summer assisted with care of campus gardens and landscape. During the winter maintained indoor plants and assisted with removal of snow. Full-time summer position and part-time position during school year. 20 hrs/week

Duluth, Minnesota Area

Practiced and trained others in excellent customer service practices in fast-paced environment. Greet facility and staff users in upbeat manner. Manage inventory and supervise supply and equipment maintenance. Part time position during the school year. 15 – 30 hrs/week

Bba, Marketing

Department Honors Dean's List for Academic Excellence - Fall 2009, Fall 2010, Spring 2011, Spring 2012

Diploma, General

Activities and Societies: Band, DECA, FBLA, Junior Olympic Volleyball