Ma. Veronica Shane Labares Email & Phone Number

Dubai

- Responsible for managing the schedule/calendar of the Chief Information Officer of the IT Department - Responsible for managing the schedule/calendar of the Vice President-Architecture - Digital Transformation & Innovation of the IT Department. - Performed all the tasks required by the CIO such as gathering outputs from various IT staffs for updates on.

Dubai, Dubai, United Arab Emirates

• Customer Services / Operations Department
• Responsible for handling the company’s General Email Inquiries, Incoming Calls, Taking Messages and re-directing them to the right contact person.
• Providing administrative support to the Operations Department - Sourcing and coordinating with possible suppliers for spare parts.Human Resources Department
• Handles the overall Human Resources duties; Dealing with Employee Concerns, Employee Sourcing and Recruitment, Monthly Payroll Calculation (Reimbursement, deductions, benefits, unpaid leave, promotions, terminations.
• Assisting the companies’ PRO for the employee’s visa process.
• Handles Employee Concern, Requests, Training, and arranging for new hire’s onboarding process with the companyFinance Department

Philippines

• Handled in-bound supervisory calls (travel problems, complaints or refunds) via phone and handled irate customers in a proper manner to provide customer satisfaction for sales travel account across the United States.
• Handled inbound calls and assisting clients to determine their needs in order to book Airline Flights, advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Use promotional/marketing techniques and prepare promotional materials to sell itinerary tour packages and add-ons.
• Researches travel options and presents best deals for VIP clients.
• Ensures learning and development of new employees.
• Keeps track on employees KPI’s such as AHT (average handling time), conversion rate & quality assurance on daily, weekly and monthly basis.

Philippines

• Own and manage client inquiry and issue resolution process, utilizing E-mail, Jira, SalesForce.com, SQL and other internal tools
• Responsible for data entries in terms of setting up accounts for clients based on its standard operating procedure
• Support/oversee, on-boarding/implementation ensuring the correct setup is applied (can make updates when required), working with product and operations to deliver on time.
• Take active ownership of operational support for clients and tracking client.
• To work with the operations team on time sensitive, ah doc issues, requiring prompt resolutions
• Ensures and follows up with the relevant teams to make sure deliveries to clients are timely and accurate.

Philippines

• Processed vote instructions from clients of GPD banks through to the banks’ local market sub custodians in the agreed upon method and format (French Proxy Cards & FVM Cards).
• Accomplishes the daily workload through the internal proprietary application.
• Review and inputs regular automated data reports which serve as review or audit of Ballot Generation and Vote Execution processes.