Ma. Veronica Shane Labares Email & Phone Number

Dubai

- Responsible for managing the schedule/calendar of the Chief Information Officer of the IT Department - Responsible for managing the schedule/calendar of the Vice President-Architecture - Digital Transformation & Innovation of the IT Department. - Performed all the tasks required by the CIO such as gathering outputs from various IT staffs for updates on the Chairman and GM’s Monday.com board as well as gathering documents for the CIO’s preparation for his meetings with the Chairman and General Managers. - Overall making follow-ups with the internal staff, other departments, and vendors to ensure that all of the CIO’s task are executed on time. - Coordinating with other departments and vendors to set-up interviews/meetings ensuring that the CIO is well informed about the time, location, and agenda. - Coordinates with Travel Desk to make sure that the CIO / VP’s travel arrangements are in place. -Assisting the Directors and the Head of the Departments with arranging their meetings, meeting rooms, approvals for NDA and PR Exemption Form.  Ensures the efficient operation of IT Department office such as providing the staff lockers, seating arrangement, and contacting the Facilities Management team to ensure that the office facilities are well-maintained. - Processing the Expense Reimbursements of all the IT Staff. - Ensuring that the payments for the IT Credit Card are made on time and all the invoices are submitted at the Finance Department. - Coordinates with the vendors, consultants, and IT staffs to ensure that invoices are paid against the Purchase Order.

Dubai, Dubai, United Arab Emirates

Customer Services / Operations Department• Responsible for handling the company’s General Email Inquiries, Incoming Calls, Taking Messages and re-directing them to the right contact person. • Providing administrative support to the Operations Department - Sourcing and coordinating with possible suppliers for spare parts.Human Resources Department• Handles the overall Human Resources duties; Dealing with Employee Concerns, Employee Sourcing and Recruitment, Monthly Payroll Calculation (Reimbursement, deductions, benefits, unpaid leave, promotions, terminations, recruitment, etc.) • Assisting the companies’ PRO for the employee’s visa process.• Handles Employee Concern, Requests, Training, and arranging for new hire’s onboarding process with the companyFinance Department• Responsible for Issuing Company Invoices and keeping track of the client’s outstanding debt accounts and contacting clients in order to arrange the collection of payments. • Petty Cash Management - Documenting the disbursements made from the fund on a Monthly Basis• Assisting with preparing the required documents for VAT Filling and auditing the data’s. Marketing Department• Managing the Social Media Accounts and Marketing strategies of the company, through publishing and editing advertisements and paid promotions on all social media platforms (Facebook, Instagram, Twitter, & Linkedin) General Office Administrative Tasks• In-charge of Document Filling for all the departments and keeping track of its accuracy. • Responsible for preparing various reports to be submitted to the clients.

Philippines

• Handled in-bound supervisory calls (travel problems, complaints or refunds) via phone and handled irate customers in a proper manner to provide customer satisfaction for sales travel account across the United States. • Handled inbound calls and assisting clients to determine their needs in order to book Airline Flights, advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. • Use promotional/marketing techniques and prepare promotional materials to sell itinerary tour packages and add-ons.• Researches travel options and presents best deals for VIP clients. • Ensures learning and development of new employees. • Keeps track on employees KPI’s such as AHT (average handling time), conversion rate & quality assurance on daily, weekly and monthly basis. • Provides coaching for underperforming employees and provides solution and action plans to overcome it. • Participates actively in sales promotion and marketing to increase sales and meet goals.• Enter data into our software and maintain client files in a short amount of time.

Philippines

• Own and manage client inquiry and issue resolution process, utilizing E-mail, Jira, SalesForce.com, SQL and other internal tools• Responsible for data entries in terms of setting up accounts for clients based on its standard operating procedure• Support/oversee, on-boarding/implementation ensuring the correct setup is applied (can make updates when required), working with product and operations to deliver on time.• Take active ownership of operational support for clients and tracking client.• To work with the operations team on time sensitive, ah doc issues, requiring prompt resolutions• Ensures and follows up with the relevant teams to make sure deliveries to clients are timely and accurate.• Monitor and ensure a high client satisfaction is maintained at all times, buildings a strong, professional relationship• To provide cover and assist other Client Service members during high volumes• Prepares various daily and weekly reports for clients

Philippines

• Processed vote instructions from clients of GPD banks through to the banks’ local market sub custodians in the agreed upon method and format (French Proxy Cards & FVM Cards).• Accomplishes the daily workload through the internal proprietary application.• Review and inputs regular automated data reports which serve as review or audit of Ballot Generation and Vote Execution processes.