Veronica Shaver Email & Phone Number

Highlands Ranch, Co

Coordinate directly with U.S. clients to understand card program set up requirements, facilitate new card program installations, conversions, and maintenance requests without customer impact. Search for operational opportunities to increase service quality and efficiencies. Manage non-routine, complex processing and change requests, leading internal and external teams using project management best practices to ensure delivery on commitments. Report client project accomplishments and deliverables to Visa management on a regular basis, and client management dependent on project type. Prepare and maintain detailed project plans, status reports, risk and issues logs. Project lead for various internal initiatives on cross departmental process improvements. Project lead on card program deconversions, mentoring implementation and account managers on process and timing. Create, update, and enhance internal support documents to assist internal and external partners. Responsible for own work flow assignments and to take the initiative to resolve problems and meet deadlines.

Wheat Ridge, Colorado

Perform business research and analysis to create technical specifications based on compliance or user needs. Lead project teams of up to 12 through the development process for a Financial Securities application. Ensure documentation, coding, testing and release procedures follow established policies for software quality. Analyze and resolve production issues and document revisions for client release.

Wheat Ridge, Co

Supported Financial Securities application utilized by brokerage firms. Maintained custom commission programs for 40 clients, including calculations of taxes, SEC fees, ticket charges and postage charges. Modified and enhanced servers, requestors, call modules and batch programs in the Trading/P&S area. Required troubleshooting abilities to determine the source of reported issues.

Motorola, Tempe, Az

Created a duplicate system and file set for the spin off of the Semiconductor Product Sector (SPS) to ON Semiconductor. Provided analysis of a central data file for ongoing business in the logistics area, built programs to cleanup and produce accurate reports of warehouse shipments.

Wheat Ridge, Co

Maintained core trading server/requestor module for client base, implemented system enhancements to meet client requests, instituted regulatory changes to maintain client compliance with SEC regulations. Mitigated risks associated with Year 2000 date processing by analyzing and modifying system to recognize century. Provided beta testing support and analyzed production issues to ensure date problems were rectified. Served as a founding member of the organization’s Code Review Committee, implemented programming standards and procedures to produce efficient and maintainable programs.