Veronica Sulin, Mba Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

 Trains end-users on new or enhanced applications. Ensures production electronic health records systems operate accurately, reliably and efficiently. Researches and analyzes system performance and assists with improvement measures. Provides support, performs root cause analysis and issues resolution for problems in AFTIS software, SQL and access databases. Assists with process redesign and coordinates clinical workflow. Assists with ensuring adequate security measures… Show more  Trains end-users on new or enhanced applications. Ensures production electronic health records systems operate accurately, reliably and efficiently. Researches and analyzes system performance and assists with improvement measures. Provides support, performs root cause analysis and issues resolution for problems in AFTIS software, SQL and access databases. Assists with process redesign and coordinates clinical workflow. Assists with ensuring adequate security measures and procedures are in place to maintain the confidentiality of the gathered data and distribution/access is only made to the appropriate, designated personnel. Manages accounts. Set up in back office systems, installation, training and development. Provides technical support, troubleshooting and problem resolution services to computer and telephone end-users. Provides excellent customer service to resolve issues and maintains systems. Produces and maintains systems documentation. Assists with system upgrades. Show less

New Braunfels, Tx

• Proven ability to drive sales in a competitive market. Exceeded sales goals, generating approximately one million dollars in sales annually.• Master product knowledge and deliver effective sales presentations. • Acted as quality assurance representative on account compliance.• Delegated customer accounts to appropriate departments based on government regulations. Mentored consultants new to the sales floor through shadowing and one-on-one mentoring sessions.

Monitored customer service representatives for accuracy and provided feedback to improve their skills.Reported grades of calls that were monitored to upper level management.Resolved billing disputes on escalated calls, had authority to grant or deny adjustments to phone bills.Improved representative's call grades by coaching on call flow technique.Resolved customer billing inquiries via email in addition to phone duties.

Master Of Business Administration

Bachelor Of Science (B.S.), Business Management