Veronica Taylor Email & Phone Number

Montvale, Nj, Us

Nashville, Tennessee, Us

Created a very custom Salesforce system with multiple integrations to manage all business processes including sales, marketing, planning, forecasting, lead generation, claims, policies, and construction, ticketing and projects.Key Accomplishments:•Assisted in changing the culture to focus on revenue generation and people.•Lead generation increased by 3.5M in actual sales within 3 months.•Developed key metrics to make business decisions that were not in place prior resulting in increased efficiency and sales.•Created training documentation and supported all internal software systems.•Implemented multiple systems for efficiency including Geopointe, Conga Composer, Inspire Planner and several other applications and development tools.Project Completed as Planned (on time and on budget).

Deerfield Beach, Fl, Us

•Operationalized all departments of the the company to resell - Company sold as planned!•Increased revenues by 45% through a keen focus on customer success, business process improvements, strategy, and operations excellence.•Focused leader, recognized for delivering superior results.•Well qualified executive with over 10 years of experience managing high level corporate operations.•Articulate communicator, capable of building lasting relationships with senior management of clients, partners and vendors.•Visionary, with track record for finding innovative ways to grow revenue and increase margins.•History of success, leading initiatives for Sales, Accounting, Content Development, Marketing, Call Center, Customer Service and IT.•Known for managing turnaround projects with 100% success rate.•Experienced in the negotiation of high level contracts.•Well versed in presentations, accustomed to addressing clients, vendors, partners, shareholders and corporate board of directors.•Managed multi-million dollar budgets with full P&L responsibility.•Championed the development and implementation of strategic plans and innovative marketing ideas.•Created a platform to manage sales pipeline opportunities that allows for fast and accurate reporting.•Created a platform to manage customer service calls and determine satisfaction level and probability of renewal.•Develops innovative Marketing initiatives to enhance revenue generation. Skilled in both Marketo and Pardot with the benefit of integration with Salesforce.com. Highly skilled in Salesforce (both classic and lightning).•Manage a team of over 35 direct employees.

Amsterdam, Noord-Holland, Nl

•Extensively skilled in Salesforce application including Classic and Lightning, Sales Cloud, Service Cloud and other components.•Specialize in process optimization by creating efficiencies using system functionality and workflow.•Manage multiple application development projects from conception to release and beyond.•Manage the creation of a wide variety of systems and process applications including the following: Vendor Management Application, Customer Relationship Application, Engineering Application, and Marketing Pricing Application.•Manage a proven process that includes the business analysis, test cases through scope approval, build, creation, testing, release, documentation, communication and training.

Amsterdam, Noord-Holland, Nl

•Act as Salesforce.com expert to provide business analysis and solutions for product development plan.•Manage, train and consult with 65 Area Service Managers who train hospital staff on custom application.•Assisted with development of custom application built on Force.com platform to manage hundreds of thousands of medical equipment assets across customers of Philips.•Develop and maintain complete user guides, training materials, and training resources for custom product.•Developed and maintained a complex training communication plan as well as conducted training from an administrative level to an end user. Utilized Customer portal as well as Partner portal..

Northbrook, Illinois, Us

•Operationized all departments of the the company to resell - Company sold as planned!•Developed and maintained complete data integrity process for Salesforce to ensure user adoption. Adoption rate is currently 100%.•Increased Inside Sales Call Volume by 50% through creation of Salesforce processes.•Developed training plans, materials, and biweekly newsletter for new user and ongoing user education.•Integrated Marketo, Cloud 9, ClickTools and many other custom applications with Salesforce.•Increased Pipeline accuracy by 52% through creation of custom processes within Salesforce•Interfaced with and provided training and support to 2 business units’ sales, client services/customer support, and marketing teams as well as corporate marketing, content development, finance, executive management, and others directly or indirectly utilizing workflow or information from Salesforce.com and other “add-on” CRM applications.•Understood needs and requirements of the various department stakeholders and defined a “roadmap” and strategic plan for Salesforce.com focused on data analysis, productivity enhancement, workflow automation, data management, and other system enhancement and development opportunities.

Northbrook, Illinois, Us

• Coordinated and managed the responsibilities of the Sales Coordinator and Sales Operations and Support Administrators.• Salesforce.com and Cloud 9 administrator for multiple departments (45 employees).• Initiated, documented and implemented new processes and procedures to make the sales team more productive. Kept the team informed of changes and provided ongoing training.• Calculated, analyzed and documented sales information for quarterly and annual board meetings. Provided meaningful reporting to Management in a timely and effective manner. • Departmental Liaison (Marketing, Customer Support, Accounting and Content Development).• Responsible for interviewing and hiring all new Inside Regional Managers.

Nashua, New Hampshire, Us

• Top Sales Team for 2004, 2005, 2006• Manage a shared territory of 8 states selling an online safety compliance and risk management training solution.• Responsible for researching the market and identifying prospects. Contact leads and determining interest level, technical readiness and budget availability.• Accurately identified where the prospect was in the sales process and accurately forecasted when the sale would close.• Developed proposals and contracts, facilitated the contract negotiation process, eliminated obstacles to purchase, and closed the sale.• Maintained a positive relationships with customers to ensure satisfaction and renewal business.• Responsible for up-sale possibilities, expansions and renewals with existing customers.

Us

• Top Sales Producer 2000, 2001, 2002.• Secured many of the companies largest deals including Air Liquide and The Williams Companies.• Responsible for initial prospect contact of leads and determining interest level, technical readiness, and budget availability.• Maintained pipeline with extreme accuracy.• Completed product demonstrations to show the value and benefits of the solution.• Developed and executed individual territory marketing plan.

Ba, Major: Psychology Minor: Biology

Education record