Chidinma Veronica Udeh Email & Phone Number

Lagos State, Nigeria

I am thrilled to announce that I have officially transitioned into a new role as HR Executive at McCarthy Mbadugha, SAN and Co.! 🎉After an incredible journey in Customer Service, where I honed my skills in communication, problem-solving, and fostering client relationships, I’m excited to bring that passion for people into the world of Human Resources. 💼This new chapter allows me to focus on talent development, employee engagement, and shaping positive work cultures — all while continuing to prioritize the human aspect of business.Thank you to everyone who has supported me along the way. I’m looking forward to this next step and all the new opportunities to grow, learn, and make an impact! 🚀#CareerGrowth #HRExecutive #NewBeginnings #PeopleFirst #HumanResources #Recruitment #job

Lagos, Nigeria

Proficient in the production and delievery of varieties of finger foods

Lagos, Nigeria

Lagos, Lagos State, Nigeria

Lagos, Lagos State, Nigeria

Quality monitoring and evaluations:• Provide quality evaluations via monitoring of calls, recorded calls, side - by - side evaluation and live calls ensuring quality delivery on every agent - customer interaction.• Ensure compliance to standard operating procedures.• Provide regular feedback and coaching to promote awareness.• Initiate process improvement.• Identify knowledge gaps/ areas to improvement. Improvement in service Quality• Identification of VOCs for process and service improvement.• Identification of contributions/ sources of customer dissatisfaction for briefing and coaching purposes. • Ensure promises made to customers are being fulfilled.• Side - by - side coaching and remote monitoringEnsure adherence to SOP.• Monitor agents’ interactions to ensure quality customer services and compliance with call center procedures for call handling.• ACR check and reporting of observed anomaly.

Lagos, Nigeria

Human Resource Management Recruitment, Supervision, onboarding, definition of work plans and schedules for all administrative support personnel, including Office Assistants, Security Guards, and Drivers. Preparation and implementation of welfare packages for the administrative support personnel, including office assistants, security guards, dispatch riders, and drivers. Facility Management Management of the company facilities maintenance culture and repairs. Management of the company fleets. To liaise with vendors on routine and maintenance checks for the company facilities.  Vetting and timely payment of rent and utility bills to the appropriate bodies or authorities. Administrative Activities Responsible for developing and implementing cost-cutting strategies and managing the company's available resources. Monitor office supplies and equipment inventory and place orders when necessary.  Prepare regular reports on departmental activity, such as expenses, projects, and daily activities. Development of filing and retrieval process to aid record keeping.

Bachelor Of Education - Bed, Educational Administration And Supervision, Second Class Upper

Activities and Societies: Quiz competition, football, event planning.I won the quiz competition held by the Educational Management Student.

Ba. Ed, Administration And Managment