Veronica Shepherd Email & Phone Number

Baltimore, Maryland Area

Baltimore, Md

• Serves as learning management system (Healthstream) administrator with the responsibility of developing, revising and maintaining electronic courses.• Conducts computer training sessions for newly hired staff• Facilitates the Nursing Computer Information Support and Patient Education Committee meetings

Baltimore, Md

• Served as project leader for clinical information system project and successfully implemented clinical documentation for nursing, respiratory and rehab services, CPOE (computerized provider order entry) and electronic medication administration record• Managed the learning management system (Healthstream) for the purposes of assigning annual mandatory competencies, establishing classes and managing class registration processes• Developed structured learning plan in preparation of training staff on the clinical information system which included establishing a formal training room at the hospital, training super users and preparing training documentation• Developed policies and procedures that correlated with the EMR implementationConducted and documented current and future workflow for nursing, respiratory, providers and rehab services

Washington, Dc

 Served as Site Coordinator for Oncology Clinical Information System (Aria) for Cancer Institute (Medical, Specialty and Radiation Oncology; Ambulatory Infusion Center) Evaluated EMR functionality and daily operation. Analyze and troubleshoot identified issues Instituted system testing for implementation, upgrades and version releases Assessed EMR features and develop plan for optimizing system utilization Generated reports that serve to enhance operations and support performance improvement initiatives

Washington, Dc

 Served as hospital team lead for the division of nursing on multi-facility, corporate health system clinical application and staff scheduling system (Cerner Millenium Powerchart, ClairVia Staff Scheduling, Siemens Invision) Organized and managed hospital teams that conducted workflow redesign processes in preparation for clinical documentation system adoption Evaluated current processes and identified areas for improvement of business and clinical operations Established a Nursing Informatics Council that is part of a Shared Governance structure of a magnet facility. Also developed the charter for this group Supported the Division of Nursing during an email conversion project  Developed database to store nursing policies and procedures accessible via Intranet  Participated in contract negotiations for the procurement of a web-based nursing procedures application (Mosby’s Nursing Skills Online) Developed and conducted the computer-based curriculum and training materials for new hires. (for Siemens Invision SMS)

Baltimore, Md

 Served as system administrator of a perinatal clinical information system (Centricity Perinatal) and Wound Center documentation system (Wound Matrix) Analyzed workflow processes and identified information system related solutions Coordinated and conducted initial and ongoing training as new documentation modules were rolled out. Trained nurses, techs, secretaries, physicians, and ancillary departments Troubleshot hardware and software issues related to managed information system Developed project plans for implementation in new clinic sites that used the information system Designed, developed, and implemented new clinical documentation modules Served as project lead on department-based application, which included planning, analyze, design, training, implementation and post go-live support and maintenanceProvided training for nurses, physicians, clin techs, ancillary departments for use on use of clinical information system

Data Analytics

Master'S Degree, Nursing Informatics

Bachelor Of Science, Nursing

Associate'S Degree, Associate Of Arts