Veronica Zorrilla Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

• Developed, scheduled, designed, managed, and coordinated 50+ milestone life event celebrations, including weddings, baby showers, bridal showers, and large birthday gatherings for groups of 20 to 350 persons• Maintained positive and professional working relationships with vendors and clients, with 100% of work being referral-based• Managed all logistics, deliveries, set-up, breakdown, and pick-up of all event-related products, contracts, and services for 16 weddings and “day-of” coordination needs

Orlando, Florida, United States

• Providing customer service assistance to clients, including arranging medical services or products tobe provided to Worker’s Compensation patients• Managing 50-60 case files at a time, serving as the first and primary contact for both clients and anetwork of providers• Overseeing the scheduling and ordering of monthly supplies for patients• Ordering and dispensing of timely DME materials before scheduled surgeries and procedures• Negotiating vendor and insurance pricing to ensure that contracted rates are not exceeded• Answering in-bound calls that can consist of new requests from clients, calls from patients, orproviders requesting documents

Orlando, Florida, United States

• Served as the leading milk technician for over 6 years; responsibilities include creative problem-solving in high-pressure situations, as well as the teaching and overseeing the training of 20+ new technicians on internal procedures and customer service practices• Communicated with breastmilk donors and parents of premature patients, acting as the primary source of customer service with regards to all vital breastmilk-related services• Supervised high-volume, safe, efficient, and effective milk processing, fortifying breastmilk accurately according to physician orders, for 800-900 feedings daily for 75-100 patients • Acted as part of the “Hurricane Response Team” – working extended days during Hurricane Season on short notice, requiring flexible schedules and sleeping at the Hospital as needed• Ensured prioritizing procedures were upheld across the department in order to provide a safe supply of milk, including regular trainings on how to properly clean equipment and spaces