Veronika B. Email and Phone Number

Provided top-notch guest experiences by promptly taking orders, serving dishes, and clearing dinnerware.Managed orders and transactions efficiently using the Toast POS system.Upheld food hygiene standards and gained loyal customers with outstanding reviews.

Assisted bartenders and cooks with busing, cleaning, and prepping.Rapidly and accurately delivered food orders to customer tables.Provided excellent customer service with a focus on hospitality practices.

Maintained proper sanitation and cleanliness of the restaurant and all applicable working areas.Knowledgeable in FOH and BOH standard operating procedures.Assisted servers with busing and other necessary side work.

Constructed and updated contracts for clients and assisted with menu production Catered events for 50-300 people, such as weddings, film sets, corporate events, etc.

-Delegate 4-5 employees’ daily routines.-Complete team member’s unfinished daily tasks within a 2-hour time frame.-Ensure a balance of the register at the end of the shift totaling $400 to $1200 a day.-Respond to 1-3 customer complaints and inquires per week.-Handle catering orders for parties of 7 to 50 people.-Sell wine on tap, bottled beer and Stella on tap.

Special Events Dept.• Coordinated all components of a cruise including tickets, bar packages, photo packages, and other special event orders• Ensured that all operations are running on schedule, outstanding product delivery, and the hosts and their guests are satisfied.Recruiting and Training Dept.• Recruited potential candidates for FOH, BOH, Bar, and Marine teams using Taleo.• Scheduled candidates for interviews with the Hiring Manager.• Organized orientation for new hires once a week.Sales Dept.• Shadowed account managers for the social, corporate and travel teams.• Learned how to successfully turn a lead into an account and book an event on the cruises using Salesforce.Guest Services Dept.• Receive 100-700 guests per cruise and inform them about boarding procedures; print, sort and distribute boarding passes• Collected outstanding balances for reservations, and collect payment vouchers from third party distributors.• Address guests by name and recognize their special occasions.

-Utilize excellent knife skills to chop, dice, julienne and slice up to 50 lbs of vegetables.-Use teamwork to maintain the cleanliness of the kitchen and station with the proper food safety and handling protocol.

-Utilized Practice Fusion to schedule appointments and prepare charts for physicians.-Checked insurance coverage, authorized services and procedures, and scheduled procedures at Maimonides Hospital.-Answered high call volume with professional demeanor, transferred calls to various people.

-Handled up to $4000 in the register from sales and payments. -Responded to customer inquiries and complaints. Set up product display and pricing -Translated to Russian and English.

-Ensured service line area is clean, organized, and well-stocked.-Maintained proper food storage and rotation activities to avoid wastage.-Followed proper food handling, presentation and service standards in a fast pace environment.