Automation- created comprehensive test scenarios using BDD methodology, utilising tools like TestRail for test case management and testing efficiency- utilised WebStorm and Cypress to implement, maintain and execute automated tests- implemented automated tests within CI/CD pipelines to ensure a continues regression testing - enhanced the quality of existing automated tests- diagnosed and resolved issues within the Cypress dashboard, proactively addressing flaky and failing tests.- conducted regular code reviews, offering constructive feedback and insights to enhance the overall quality of testing processes and codebase- experienced in API testing- working with GitLab, JIRA, Confluence, WebStorm and Cypress dailyManual testing- performed thorough manual testing to ensure the quality and reliability of Kiwi.com products- reported any discovered bugs into Jira- actively participated in discovery/project planning meetings and requirements gatherings- as the main QA for numerous projects, I played a pivotal role in ensuring the overall quality and success of each initiative- regularly monitored Jira board to track the resolution of reported bugsDocumentation- authored How-to guides in Webstorm for the development team and QA Engineers, providing clear documentation to understand various processes and functionalities

User Support- managed customer inquires via email and telephone- provided knowledgeable help and addressed the customers’ issues regarding Kiwi.com products and services

Quality Assurance- conducted manual testing of new software releases, implementing quality assurance measures to guarantee optimal performance and functionality prio to client distributionUser support- provided Advice and Guidance, resolved issues via email, telephone and remote connectivity systems, such as GoToMeeting- worked closely with the development team to ensure that Jira issues were escalated and that the client expectations were handled appropriately- responsible for preparation and distribution of weekly analysis reports for all clients based on agreed SLAs- conducted clients on-site visits to review support issues and general client satisfactionTech support- put together Installation Plans and completed Software Installations on clients’ site on time within their budget- utilised SQL to apply software fixes and release patches, prepared by the development team, onto clients' systemsDocumentation- authored comprehensive software documentation, including client specific documents in Report Designer, release notes, How-to guides and technical manuals- collaborated with software development teams to gather the technical insights necessary for precision in documentationAlgorithms Software UK Ltd is the owner of ERP software called Xpedeon. Xpedeon is construction company software, which consists of many modules: AP, AR, Assets, Bank and Cash, Budget and CVR, CRM, Plant, Procurement, Subcontracting, Timesheets and Payroll. Algorithms have signed contracts in the range from £50k to £1.5m.