- Provided on-going support for Franchisees with training, guidance and operational standards- Provided training and support to franchisees and their teams during new store openings to ensure operational compliance and smooth transitions resulting in high levels of customer service and profitability - Assisted in developing marketing plans through operational assessments and site surveys, increasing brand exposure, profits and increased traffic- Providing specific direction and ongoing support based on guidelines set by headquarters through follow up visits, monthly newsletters, monthly operational visits, marketing updates, and conference calls- Conducted monthly operational assessments (KPI) to evaluate operational excellence in order to increase assessment scores and improve franchisee engagement- Provided evaluation and assistance with loss prevention issues at the restaurant level - Lead and developed a team of Business Consultants, evaluated individual performances and provided feedback. Motivated team to achieve set goals and standards, reviewed evaluations and answered operational questions. Provided coaching to meet project deadlines and improve performance- Reviewed schedules for the business consultants and provided feedback to improve productivity and quality of restaurant visits - Established professional partnerships and analyzed operations of individual restaurants. Provided recommendations to increase profitability and sales through budget planning and marketing- Developed and presented seminars to the franchisees with regards to training initiatives and program roll outs- Developed training programs for on boarding and returning to work. Hands on training for newly hired and returning to work team members to ensure that they are prepared to execute in the field as per company's standards- Planning and managing company's training calendar and providing support and coaching to team members via conducting training sessions and seminars

- Managed department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards- Followed the company sales and production planning standards to ensure the department achieves the standards of performance as outlined in the work plan- Planned, ordered, and processed grocery products to maximize sales and gross profit- Ensured all new department associates received proper training and supervision to maintain operational excellence (ordering, receiving, unloading, storage, and rotation of merchandise and building of displays)- Responsible for training new team members on all aspects of restaurant operations, customer service and key performance indicators