Ing. Veronika Harrison, Mba
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Ing. Veronika Harrison, Mba Email & Phone Number

Team Leader ◾ Enthusiastic, organized, adaptable and dynamic profesional ◾ Passionate about #CustomerService , #ChangeManagement, #PeopleDevelopment, #ProblemSolving, #Leadership, #ServiceExcellence
Location: Prague, Czechia, Czech Republic 5 work roles
1 work email found @yahoo.fr LinkedIn matched
✓ Verified August 2026 3 data sources Profile completeness 71%

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Role
Team Leader ◾ Enthusiastic, organized, adaptable and dynamic profesional ◾ Passionate about #CustomerService , #ChangeManagement, #PeopleDevelopment, #ProblemSolving, #Leadership, #ServiceExcellence
Location
Prague, Czechia, Czech Republic

Who is Ing. Veronika Harrison, Mba? Overview

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Ing. Veronika Harrison, Mba is listed as Team Leader ◾ Enthusiastic, organized, adaptable and dynamic profesional ◾ Passionate about #CustomerService , #ChangeManagement, #PeopleDevelopment, #ProblemSolving, #Leadership, #ServiceExcellence based in Prague, Czechia, Czech Republic. AeroLeads shows a work email signal at yahoo.fr and a matched LinkedIn profile for Ing. Veronika Harrison, Mba.

Ing. Veronika Harrison, Mba previously worked as Customer Support Specialist at Easy Software Ltd. and Commercial Director at Cotu S.R.O..

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Profile bio

About Ing. Veronika Harrison, Mba

Accomplished Customer Service Team Leader with over 5+ years of experience in building and developinga team of 6+ professionals to exceed the service level targets. Orchestrated customer service initiativesbased on proactive improving internal processes and enhancing efficiency resulting in a 98% increase inthe customer satisfaction rate. Patient, empathetic and polite when handling customer inquiries,complaints, and escalations.Skills: #OperationsManagement, #CustomerExperience, #TeamBuilding, #TimeManagement, #CustomerSatisfaction, #CustomerRetention, #Coaching, #CustomerService, #ChangeManagement, #PeopleDevelopment, #ProblemSolving, #Leadership, #ServiceExcellence, # SkilledCollaborator,#Solution-oriented, #EffectiveCommunicator, #ProcessImprovement

Listed skills include Strategy, Business Development, Management, Negotiation, and 8 others.

5 roles

Ing. Veronika Harrison, Mba work experience

A career timeline built from the work history available for this profile.

Customer Support Specialist

Prague, The Capital, Czech Republic

Enhanced customer service efficiency by streamlining email and phone communication, leading me tosolve 10-15% more customer tickets than an average team member.Spearheaded a customer feedback initiative that increased customer satisfaction scores by 15% within 6months, directly supporting marketing strategy development.Developed and delivered training programs for newcomers by using screen videos and standard operatingprocedures.

Jun 2019 - Nov 2021

Commercial Director

Prague, The Capital, Czech Republic

Co-founded a 3D-printing startup from scratch to a team of 10 enthusiasts and impressive growth.Designed novel sales and marketing strategies based on the ever-changing environment and newcustomer target groups.Executed the sales and marketing strategies in collaboration with the internal and external teams ofexperts.

Jul 2015 - May 2019

Senior Account Manager

Prague, The Capital, Czech Republic

- a full-service online advertising agency- I cooperated with internal specialists on the various customer marketing campaigns- I acted as the strategic partner of choice to local customers, through regular visits, virtual meetings and webinars, I led negotiations and closed deals with potential customers- I cultivated partnerships and alliances with industry players by attending conferences focused on the latest trends in online marketing and social media- By adapting to the… Show more - a full-service online advertising agency- I cooperated with internal specialists on the various customer marketing campaigns- I acted as the strategic partner of choice to local customers, through regular visits, virtual meetings and webinars, I led negotiations and closed deals with potential customers- I cultivated partnerships and alliances with industry players by attending conferences focused on the latest trends in online marketing and social media- By adapting to the customer´s needs I challenged entrenched ways of doing things to drive business and operational excellence, schedule adherence, team productivity and capacity. Show less

Jan 2011 - Jun 2015

Channel Account Manager

Prague, The Capital, Czech Republic

The world's largest enterprise software company, Oracle is the only vendor to offer solutions for every business tier - database, middleware, and applications.- I increased the number of promotional events for partner companies to drive the utilization of Oracle products- I developed my system to prioritize in a dynamic ever-changing environment to reach deadlines and ensure customer satisfaction.

Oct 2008 - Sep 2010

Sales Manager

Jacob Fleming Group - 5* International Conferences For Top Leaders

Prague, The Capital, Czech Republic

- I accomplished to constantly achieved 120% of the required delegate rate for conferences whilst maintaining a high quality of delegates from around the world by offering support instead of persuasion- I coordinated hiring, training and leading a team of 4 sales representatives- As an excellent self-starter and dynamic professional I was the first employee to be promoted to the manager's position in the Prague office- Due to my exceptional results, I was sent to the Budapest office… Show more - I accomplished to constantly achieved 120% of the required delegate rate for conferences whilst maintaining a high quality of delegates from around the world by offering support instead of persuasion- I coordinated hiring, training and leading a team of 4 sales representatives- As an excellent self-starter and dynamic professional I was the first employee to be promoted to the manager's position in the Prague office- Due to my exceptional results, I was sent to the Budapest office to help them develop new strategies for obtaining new customers. Show less

Jun 2006 - Sep 2008
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What is Ing. Veronika Harrison, Mba's role at their current company?

Ing. Veronika Harrison, Mba is listed as Team Leader ◾ Enthusiastic, organized, adaptable and dynamic profesional ◾ Passionate about #CustomerService , #ChangeManagement, #PeopleDevelopment, #ProblemSolving, #Leadership, #ServiceExcellence.

What is Ing. Veronika Harrison, Mba's email address?

AeroLeads has found 1 work email signal at @yahoo.fr for Ing. Veronika Harrison, Mba.

Where is Ing. Veronika Harrison, Mba based?

Ing. Veronika Harrison, Mba is based in Prague, Czechia, Czech Republic.

What companies has Ing. Veronika Harrison, Mba worked for?

Ing. Veronika Harrison, Mba has worked for Easy Software Ltd., Cotu S.R.O., Better Marketing, S.R.O., Oracle, and Jacob Fleming Group - 5* International Conferences For Top Leaders.

How can I contact Ing. Veronika Harrison, Mba?

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What skills is Ing. Veronika Harrison, Mba known for?

Ing. Veronika Harrison, Mba is listed with skills including Strategy, Business Development, Management, Negotiation, Marketing, Marketing Strategy, Business Analysis, and Business Strategy.

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