Veronique Hery

Veronique Hery Email and Phone Number

Manager Assistant chez Complex Bau AG @ Complex Bau AG
lausanne, vaud, switzerland
Veronique Hery's Location
Lausanne, Vaud, Switzerland, Switzerland
Veronique Hery's Contact Details

Veronique Hery work email

Veronique Hery personal email

n/a
About Veronique Hery

Your reliable partner in Management support, Supply Chain Management, Logistics and Customer Service.Key competencies - Ability to manage various projects at the same time- Results and customer oriented- Change initiator - Always seek the most effective and fast way to reach goals.

Veronique Hery's Current Company Details
Complex Bau AG

Complex Bau Ag

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Manager Assistant chez Complex Bau AG
lausanne, vaud, switzerland
Website:
complexbau.ch
Employees:
19
Veronique Hery Work Experience Details
  • Complex Bau Ag
    Manager Assistant
    Complex Bau Ag Jul 2018 - Present
    Région De Lausanne, Suisse
    Administration management including payments, correspondences, submissions, minutes, marketing.
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  • Eden Springs
    Customer Service Manager & Call Center Manager
    Eden Springs Jan 2013 - Mar 2017
    Préverenges
    Development, implementation, management of the Customer Service department, including Call Center, Billing & Collection, Troubleshooting and Retention teams- Created and implemented procedures and guidelines for all departments according to the global strategy and local system- Established offers, negotiated and implemented the new Call Center with introduction of products, scripts, control of the quality of service and agents in the requested deadline - Training, coaching of the Call Center agents to meet customer expectations and support internal team (a minimum of 20% of technical challenges solved over the phone)
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  • Nokia Siemens Networks Sa
    Account Logistics Manager & Customer Logistics Product Data Manager
    Nokia Siemens Networks Sa May 2007 - Dec 2012
    Lausanne (Lausanne Area - Switzerland)
    Management and coordination of the Logistics Operations for the Swiss and Luxembourg telephone networks- Organized and managed the logistics’ partner transfer reducing by 30% the logistics costs. Including full stock move, development and implementation of new procedures and reports - Created new purchase process in SAP/R3 reaching 20% administration work reduction- Managed with success and on time the deployment of SAP/R3 in Luxembourg- Responsible of the recruitment, lead and formation of the Luxembourg and Swiss Logistic teams- Negotiated and submitted telephone maintenance offers internal and external in the requested lead-time
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  • Nokia (Suisse) Sa
    Hardware Services Operation And Product Manager
    Nokia (Suisse) Sa Feb 2001 - Apr 2007
    Lausanne (Lausanne Area - Switzerland)
    Management of Country Operations for Hardware and Marketing Services- Elaborated, put in place and led the national spare parts deliveries service allowing an increase of 50% of sales, stock management for a 3 hours service through all Switzerland- Created and controlled the Swiss call center for technical service (24h/7d)- Developed repair service in SAP/R3 and gave training to all colleagues- Following strategic decision have negotiated and organized return of the call center from Hungary to Switzerland which gave the opportunity to have a 3 years contract deal with our customers- Analysed, established and submitted commercial proposals for the network maintenance
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  • Intermetal Sa
    Manager Assistant – Consultant Raq (Responsable Assurance Qualité)
    Intermetal Sa May 1984 - Jan 2001
    Lausanne (Lausanne Area - Switzerland)
    Administration management including finance, orders, invoices and deliveries. Initiated and put in place the ISO quality system ISO 9001:2008. Created an import-export CRM based on File-Maker Pro.

Veronique Hery Skills

Project Management Logistics Management Cross Functional Team Leadership Demand Planning International Logistics Warehousing Import Export Purchasing Processes Sales Operations Direct Sales Sap Logistics Creativity Hardware Services Management Precise Iso 9001 Management Supply Chain Ventes Supply Chain Management Telecommunications Logistics Crm Change Management Gestion De Projet Appareils Mobiles

Veronique Hery Education Details

  • Swiss Keys Management
    Swiss Keys Management
    Formation Afa
  • Cefco
    Cefco
    Management Leadership Et Communication Interpersonnelle
  • Nokia & Nokia Siemens Networks
    Nokia & Nokia Siemens Networks
  • Commercial School, Lausanne (Lausanne Area - Switzerland)
    Commercial School, Lausanne (Lausanne Area - Switzerland)
    Business Administration And Management, General
  • High School, Lausanne (Lausanne Area - Switzerland)
    High School, Lausanne (Lausanne Area - Switzerland)
    Modern Languages

Frequently Asked Questions about Veronique Hery

What company does Veronique Hery work for?

Veronique Hery works for Complex Bau Ag

What is Veronique Hery's role at the current company?

Veronique Hery's current role is Manager Assistant chez Complex Bau AG.

What is Veronique Hery's email address?

Veronique Hery's email address is ve****@****nsn.com

What schools did Veronique Hery attend?

Veronique Hery attended Swiss Keys Management, Cefco, Nokia & Nokia Siemens Networks, Commercial School, Lausanne (Lausanne Area - Switzerland), High School, Lausanne (Lausanne Area - Switzerland).

What skills is Veronique Hery known for?

Veronique Hery has skills like Project Management, Logistics Management, Cross Functional Team Leadership, Demand Planning, International Logistics, Warehousing, Import Export, Purchasing Processes, Sales Operations, Direct Sales, Sap Logistics, Creativity.

Who are Veronique Hery's colleagues?

Veronique Hery's colleagues are Remi Michel, Marc Volkringer, Denis Roger, Billy Bonilla, Jean-Christophe Gauthier, Guillaume Morel, Chikondi Chavula.

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