Veronique Luque Email & Phone Number

Miami Beach, Florida, United States

Miami, Florida

•Reinforced and cultivated partner relationships with local and international hotel chains • Identified revenue strategies for properties in order to grow production via Expedia Group Sites•Optimized over 100 properties by supervising rates, sales, strategies and marketing visuals (Content, Photos)

Miami, Florida, United States

•Built and strengthened relationships with Partners acting as a liaison between other departments at Expedia Group• Collaborated with senior Market Manager to achieve our KPI Goals in our markets.• Resolved conflicts with Partners while maintaining Expedia Group’s process and policies

Miami, Florida, United States

• Reached Acquisition Goals growing Markets’ portfolio• Completed full onboarding of new properties by creating their content via the extranet (pictures, loading of rates, policies etc.)• Represented Expedia Group at several Industry trade shows: CHTA (2015), Bahamas and Top Resa (2017), Paris, France which helped reinforcing relationships with existing partners and acquiring new properties

•Acted as Liaison between Sales Manager(s) and clients.• Used quick response and dynamic service skills to build relationships with corporate to renew contract with competitive rates.• Entered all reservations data (groups and individual bookings) using OPERA PMS software and handled all OTA’s bookings for Expedia, Hotelbeds, Tourico, Booking.com and Despegar bymanaging their extranet for the property (STOP SELL and inventory loading)

-Assisted with auctions tables-Assisted with coordinating charity drives/collections at games

Dania Beach, Florida, United States

• Provided guests with above-and-beyond service by using quick response and dynamic service skills to build relationships with customers, improving customer retention rate. -Cross training with the sales department:• Data entry and sales visits to future clients• Blocked spaces for meeting and confirms all requirement for corporate events• Provided accommodation services for sport organizations: manages rooming lists and catering.

Miami, Florida, United States

• Provided guests with above-and-beyond service by using quick response and dynamic service skills to build relationships with customers, improving customer retention rate.

•Supervised corporate events for companies such as: Pfizer, Nuxe, Yoplait, Guess, Thomson France (events from 15 to 100 people)•Prepared proposals and contracts.•Assisted the sales manager in the negotiation of the agreements

Master Of Business Administration (M.B.A.), Hospitality Management & Tourism

Exchange Student Liberal Arts, African-American/Black Studies

Bachelor'S Degree Lea English / Spanish, Liberal Arts And Sciences/Liberal Studies