General Counsel: Legal

Outline: To support the Home loans employees nationally to understand the detail of change impact due to change initiatives in terms of process change, system change and people change. Plan and assist with redesign and assist regional managers to achieve their key objectives according to business plans.•Assist staff in the adoption of change post implementation by providing on the floor guidance and assistance on the new process, system change and also impact on the job… Show more Outline: To support the Home loans employees nationally to understand the detail of change impact due to change initiatives in terms of process change, system change and people change. Plan and assist with redesign and assist regional managers to achieve their key objectives according to business plans.•Assist staff in the adoption of change post implementation by providing on the floor guidance and assistance on the new process, system change and also impact on the job function•Measure the effectiveness of the change within the business unit in alignment with the project and business objectives of change initiatives•Report back to the unit change management functions any risk and issues that prevent proper embedment of the change•Assess the challenges that staff may have with changes introduced•Provide inputs into a centralised plan on specific change intervention to the business unit change management function•Ensure that new changes within a production centre are implemented in a coordinate way within the•To implement and foster a culture of open, honest and participative communication to ensure knowledge, skills and the implementation of new information and updates to policies, procedures and product – Attendance of weekly and monthly staff meetingsKey Achievements/Projects•Successfully implemented the New Building loan process, which made it easier for customers to understand the product as well as educate the agents and employees on how to engage with customers. Benefit: Improved turn-around time and reduction in production costs.•Designed and facilitated the New Operating Model for Home loans in 2013 with project team to improve customer experience and automation of various processes with resulted in cost savings and improved turn-around times.•Designed the new home loans sales process learner guides and facilitated training and coaching nationally to all employees together with designers Show less

To ensure that operating expenditure is within budget on a monthly basis and manage the daily workflow of applications received. To ensure that the set individual and team production targets are achieved and improved on a monthly basis. Improve the conversion ratio of applications received to final grants monthly of the previous year’s performance. Build and maintain 3rd party relationships (Credit & Sales) and Business Engagement through stakeholder meetings.

To lead and coordinate the Mortgage Processing Team (Internal/External), to ensure the optimisation of processes and therefore improving processing turnaround time. Manage attorney performance through monitoring of scorecards together with the attorney consultants. Addressing Work in progress with the attorneys, attorney hub consultants, and all relevant stakeholders. Achieve the compliance, quality and turn around service level agreements and Capacity management.