Ground Services (Autos - Traslados - Seguro al viajero - Actividades y otros )

Own, manage, and develop different products related to cross services areas that aim to increase revenues on each vertical and BU while improving performance and automating manual processes (Flights – Hotels – Packages – Cars and other products).Prioritizing, and developing innovative solutions for all Despegar.com brands (Despegar, Decolar,), and all the countries (Argentina, Brazil, Mexico, Colombia, Chile, Peru, Venezuela, USA, among others). - The Payments platform and Risk platforms. Manage the Integration and optimization of each platform like Global Collect – NPS - Credit cards – Cash methods, and every methods needed to guarantee the payment offer and availability in every country. - Customer support channels: IVR – Skype – Chats online - Social Media - My account Despegar.- Email marketing, Frontend apps, SEO optimization.- Digital content: Generate engagement, and increase conversion trough good content in terms of, photos, reviews, infographics, notes, PRs, tourism information, social media posts. Personalization and geolocation.- Reviews and Net promoter score: Manage and develop internal apps for surveys administration. To guarantee accurate content moderation and classification. Frontend apps: manage home and landings pages, tourism projects (inspiration – thematic landing pages.)

Own, manage, and optimize multiple online drivers within the flights Product.Generate break-through analytical insights that drive significant response improvements.Analyze and communicate results for desition making. Work cross-functionally with key internal teams to develop and execute strategy across the development and product lifecycle.- Flights GUI functionalities- Flights Business framework (Management of pricing, commercial policies and carriers administration).- Focus on the search and booking engine. - Integration and management of third party GDSs.- Integration with main direct carriers like low costs airlines.- Comprehensive management of every new project related to the flight´s flow.

- Maintains Global Sales Application (CPWerx - CAS).- Managing multidisciplinary and geographicaly distributed teams. Sales foce, IT service delivery, sales planning.(Canada - Belgium - Netherlands - India - Mauritius). - Change Management for small & minor enhancements.- Project support leader- Project Management.- Knowledge management & Expert user support/Training.- IBS Excellence program leader.

- Interfacing between Sales and IT departments.- Lead 4 people staff. - Lead and centralize every technology projects of the sales department. - Responsible for defining and designing new tools and applications to support sales processes and corporative programs.- Change management aligned with business needs and priorities. Identifying internal customer’s opportunities.-Management of Application Support.-Management of Operational activities.- Knowledge Management & Expert user support and training.- Sales Excellence Program

Gestion de Proyectos de tecnologías de Ventas. Canales de ventas: Directas - Supermercados - Distribuidores.Personal a cargo: 2 analistas Sr.

Gestión de proyectos de tecnología para Ventas. Canal Directo.

Centro de Distribución DirectaSan Miguel de Tucumán

Help Desk - IT Support Novell/Windows NT user administrationOn-site technical supportHelpdeskTraining users