Mark Versaggio Email & Phone Number

SENIOR LEVEL EXECUTIVE with extensive experience across diverse industries. Over 30 years’ experience with high profile companies in successfully running large, 24 by 7, operations centers/call centers in multiple geographical locations. Proven success in leading large companies to sustained profitability ($10 - >$60 million). Skills include leadership management, Customer relationships, and operations. Additional skills include leading and managing multifunctional teams, strategic and financial planning, Customer negotiations and excellent problem solving skills. Adept at optimizing resources, initiating and implementing positive change programs generating significant cost savings and promoting innovative solutions in complex environments.Extensive experience as a call-center/operations executive in the electronic security industry with demonstrated expertise in new business growth, P&L management, development of cross-functional teams, and leadership of large groups of employees, in fast-paced environments.Played a leadership role in launching and managing major initiatives, facilitated business growth through sales of regional and national accounts, new and profitable national service center start-up, acquisitions, and infrastructure consolidation. Expertise includes:• Margin Enhancement and Cost Reduction • Profit/Revenue Generation• Budget/P&L Management• Financial Planning and Analysis• Strategic Planning• Operations Development• Team Building/Development• Customer/Service Enhancements• Acquisitions and Integration• Cross-Selling and Bundling • New Business Initiatives• Call Center Technologies/Software - Call Center Metrics - Employee Development • Project Management• Contract Negotiations• Policy/Procedural Development• International Relations• Internal/External Investigations• Organizational Restructuring

Listed skills include Security, Security Management, Physical Security, Access Control, and 46 others.