Nicholas Grant Email & Phone Number

Richmond, Va, Us

• Work with senior members of the team to analyze business requirements, as well as design, implement and test customized software applications built on Salesforce’s Force.com platform.• Development of Salesforce functionality using the Salesforce API, APEX, Visualforce, Aura, LWC, and other tools that extend the product using platform best practices.• Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical document under the direction of a Technical Architect. • Understands a broad spectrum of technology in order to provide part or all of a detailed technical design which meets customer requirements• Provides technical support and input on the application of technology to a defined business segment• Knowledge of enterprise systems, CRM, SFA, and ERP• Handle technical post implementation support

Richmond, Va, Us

• Managing a portfolio of projects largely in the Manufacturing & Distribution, Professional Services, & Nonprofit spaces that assist organizations with implementing and optimizing Salesforce and related solutions.• Participating in nearly all work related to my portfolio of projects including, requirements gathering, solution design, business analysis, configuration, implementation, & post project maintenance/support.• Developing and maintaining/supporting many custom client applications, utilizing Apex Classes & Triggers, VisualForce pages, Aura Components, Lightning Web Components, Visualforce Sites & Lightning Communities, as well as Custom Settings & Metadatas.• Conducting Lightning implementations for clients new to the Salesforce Platform.

Richmond, Va, Us

• Perform complete redesign of organization website at mownewrochelle.org• Maintain, expand, and scale website using the Squarespace.com platform• Responsible for data import and export to/from the Salesforce CRM• Responsible for conducting a full implementation of the Salesforce CRM for donor managment

Bergenfield, New Jersey, Us

• Assist in creating Salesforce best practices marketing content.• Administer and support of Salesforce cases.• Provide application users with technical support.• Log and track identified system problems through to resolution.• Maintain processes for enhanced sustainability.• Uphold workflow rules, formula fields, approval rules, configuration of single or multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation rules.• Develop and create customized reports and dashboards; manage and maintain email templates and triggers.• Create and document new application requirements by working together with those involved in specifying enhancements and requests.• Drive best practices for using Chatter and Chatter groups. Inform application users about system functionality and enhancements.• Create and maintain documentation on processes, policies, application configuration and help with development of user guide materials for users as applications are developed.• Devise training program and provide training to new SFDC users.

Bronx, Ny, Us

• Aid students in one-on-one & small group sessions with various IT related problems and assignments• Oversee Student Success Center, ensuring proper conduct within the department• Assist with additional duties as needed, e.g. covering front-desk and creating student study guides and cheat sheets for study sessions.

The primary deliverable for this internship is to help Meals-on-Wheels of New Rochelle (MOW) leverage the Salesforce platform to streamline their fundraising initiatives. This involves:● Weekly status updates and requirement-gathering meetings with MOW● Configuring Salesforce Nonprofit Success Pack● Data Prep and Cleanup for Accounts, Contacts and Opportunities● Conducting data migration from older systems/processes into their org● UAT and QA testing● System launch● Training and DocumentationThe secondary deliverable in this role requires event assistance and coordination both for the New York City and Women in tech events for the rest of the 2016 year:● Dreamforce 2016 New York City Viewing Party● New York User Group Meetings● NYC Salesforce World Tour

Mount Vernon, New York, Us

• Prepared technological equipment for online listing• Personally listed products on Company’s eBay site• Edited and updated product details on Company’s Inventory Management System• Appraised and qualified the value of a variety of various technological items• Conducted on-site pickup of company assets• Performed on-site data destruction for various clients

• Conducted contract surveys on willing patients of The Heart Foundation of Jamaica.• Authorized free E.C.G (Electrocardiogram) tests for surveyed patients.• Collected and tabulated Echo (Echo-cardiogram) Test results for surveyed patients.

• Recorded and logged land zoning files for multiple communities within Kingston, Jamaica.• Personally guided government clients throughout their business within the building.• Transferred documents between different departments in the Ministry.

Bachelor Of Science (Bs), Information Technology

Associate'S Degree, Information Technology

Education record