Vers Baker, Jd Email & Phone Number

United States

San Jose, California, US

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world using true Zero Trust technology. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network..

Fort Lauderdale, FL, US

As Lead Customer Success Manager working with the growing number of Citrix Cloud Enterprise Clients, I manage the customer and/or partner relationship through their entire Citrix Cloud Customer Lifecycle. I also act as an advisor for product and strategic decisions. Additionally, I plan, manage and execute communication and training programs that directly.

Stamford, CT, US

Acting as a trusted advisor, I coordinate communication between Gartner and clients to boost product utilization and engagement. On average, I work with around 70 clients each month, interfacing directly with executive-level IT decision makers to ensure seamless service delivery and maximum value for services. My goal is to sustain high-level client.

San Bruno, CA, US

In this role, I elevated adoption, retention and overall customer satisfaction by forming and deepening client relationships. I engaged with around 120 clients, identifying their needs, formulating product roadmaps and shaping a long-term strategy for our partnership. My goal was to keep clients happy and software solutions running smoothly. This required.

Toronto, ON, CA

Following successive promotions, I stepped into this sales support role, conducting online and in-person demonstrations to corporate executives and legal department staff to maximize SaaS solution sales. My scope of duties included generating leads and devising strategies for improving prospective client engagement, along with addressing field sales.

Toronto, ON, CA

During this period, I retained and grew enterprise legal customer accounts, with a focus on elevating revenue and utilization. Acting as a client advisor, I guided decision makers and corporate counsel on selecting products and facilitated contract negotiations. I ensured ongoing communication and follow up to resolve any client issues or concerns.►.

Toronto, ON, CA

I engaged with in-house attorneys and legal staff, providing guidance to address their legal resource needs. This included researching and presenting appropriate legal publications for general counsel use.► Grew existing account revenue 6% through becoming trusted advisor to client decision makers and presenting customized solutions to address their.

Toronto, ON, CA

I was hired to develop new customer accounts and promote the sale of business websites to legal offices, in addition to supporting inside sales consultants in evangelizing web-based marketing and advertising products. Based on my success, I was designated as a team lead. I was also tapped to train new hires and create unique methods for securing new.

Basking Ridge, NJ, US

• Spearheaded projects to redesign websites based on user needs.
• Created detailed user manuals for applications and provided user training.
• Trained end users at their designated site or meeting location.
• Provided tele-training for single users on web site functionality.
• Acted as administrator and user advocate for three web-based applications.
• Worked directly with programmers on system design, use, and functionality and cost negotiations.

Basking Ridge, NJ, US

• Analyzed quality trends in nationwide central offices.
• Generated detailed reports on quality findings and outcomes.
• Managed RFP’s and RFI’s from vendors.
• Maintained office personnel records, confidential and interoffice documents.

Basking Ridge, NJ, US

• Provided technical phone support regarding computer software and hardware issues.
• Selected for Call Center Mentorship program.
• Trained new Help Desk Agents using my own curricula.
• Trained clients over the phone on various software functions and applications.
• Designated as Team Lead, covering for manager when unavailable. Coached, trained multiple staff and new hires on best processes, sop's and customer service.
• Participated in Candidate interviewing process and participated in selection of best help desk talent.

Doctor Of Law (Jd), Law

Ba, Sociology