Vicki Escarra Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

Atlanta, Georgia, United States

United States

United States

Oak Brook, IL

Led network of 20,000 staff and 30,000 donors to help 17 million clients in 22 countries work their way out of poverty, transform their lives, and strengthen their families and communities. Advanced the organization’s mission to end extreme poverty by 2030 by driving worldwide initiatives to create a long-term strategic plan, unite eight international.

Led extensive reorganization and rebranding of the nation’s premier food bank/pantry network not-for-profit, from America’s Second Harvest to Feeding America. Increased donations 300% and doubled the population served by the organization establishing it at the 3rd largest not-for-profit in the nation. Established partnerships with Walmart, JP Morgan Chase.

2001-2004

Led the reworking of network operations, pricing, revenue management, sales and marketing in a time of unprecedented change. Worked with Congress to obtain 15 B dollars of capital to keep the Airlines in operation after the events of 9-11. Set the stage for an acquisition which would lead to further consolidation of the industry, better service and.

Responsible for all aspects of customer service execution and delivery. Led a workforce of 52,000 including flight attendants, airport personnel, call center personnel, catering, aircraft fueling and cargo operations and all people.ACCOMPLISHMENTS:Led a major organizational cultural change effort which drove every area in dramatic improvement in.

• Managed strategy and day-to-day operations of 215 airports worldwide with more than 3,300 daily flights.
• Accountable more than 22,000 employees whose responsibilities included flight logistics, safety, security, customer satisfaction, employee satisfaction, contractor performance and environmental issues.
• Served as the liaison to the FAA.
• Budget responsibilities $3.5 billion.

• Led consolidation of the company’s 28 domestic and international call centers.
• Developed and implemented the strategy to change distribution of calls to improve costs and leverage the company’s Internet business.
• Created delta.com and grew the internal Internet business to 14% within five years.
• Oversaw $1.5 billion of the company’s operating budget.

• Responsible for customer service, safety, day-to-day operations and the management of 21,000 flight attendants.
• Developed and delivered the highest ranked training program for flight attendants.
• Implemented cost reductions which saved 20% in overall savings from In-Flight Service.

Executive Management Program

Bachelor’S Degree, Psychology And Business

Leadership Program

Education record

Education record