®Having 17+ Years of experience in E2E Lifecycle & Complex workload management which help me in detailed solution blueprinting for deploying & delivering SAP S/4HANA, Migration, Upgradation, Cloud Setup, DR Projects, and ensuring that the delivered solution transforms customers' businesses®I help Enterprises with SAP & Cloud Solutioning | SAP Implementations | Cloud Migration | New Deployment | Performance Optimization | Root Cause Analysis | Escalation Management | RPA | Ensures robust project management & delivery | Downtime optimized and highly automated solution & Developing Positive Customer Relationships since 10+ Years. Focusing on increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations. Having end-to-end ownership of customer requirements fulfillment in SAP & Cloud Infrastructure.® Currently working with HCLTech as a Global Service Delivery Manager for Enterprise ServicesLeading and heading the enterprise services customers on public cloud & On-Prem for SAP, Database and Storage/BackupComplete Service Delivery Management i.e., Operation Review, escalation & governance, process improvement, customer satisfactionWorking on RFPs for NN deals with sales/pre-sales, creating pricing BOM for enterprise services (SAP, Database and STBKP) for day-2 operations. Forecasting & management of monthly and yearly revenue forecasting thru DMO/Finance team for all EE, EN and NN deals around managed enterprise services – SAP, Database and Storage/Backup followed to #PRFs management (PMO Team) and resource hiring (TAG folks, hiring team)Maintaining zero/minimum outages within complex enterprise services (SAP, Database, STBKP) infrastructure for Cloud/On-Prem InfrastructurePartnering with global teams and review operations, provide strategic guidance, discover related opportunities, and improve engagements.Partnering with cross-functional teams to enhance delivery growth. Manage documenting workflows, identify gaps, and lead working group meetings. Structure and execute against strategic projects to solve for complex/ambiguous business issues. Construct executive level presentations and present complex analytical findings in a clear, concise, and decision-impacting manner. Build analytical frameworks and tools to measure key results. Complete delivery head and management of Enterprise services: SAP, Database and Storage/Backup Larger team management SAP, DB, Cloud, OS automation