• Created sales plans after meeting with Bank Manager, following up with Personal Bankers on customer referrals and co-marketing with Realtors• Researched new prospects to increase business, deepened relationships with existing clients and participated in community events to promote the bank branch and the mortgage products and services offered• Elicited core customer needs • Originated customer applications, quoted pricing and completed necessary follow-up • Analyzed credit risk by evaluating customers’ financial portfolio , credit data and other information • Proposed financial solutions to customers on which mortgage products can best meet their needs• Oversaw processing of customers loan to ensure all contractual obligations are met on time

• Coordinated daily operation of office to maintain inventory of office supplies and ordered repairs of office equipment as needed• Provided secretarial support to Loan Officers including maintaining calendar, screening calls, emails and walk-in appointments as required • Safeguarded client confidentiality by executing bank policies, procedures and industry best practices• Maintained and filed loan documents in vault• Pulled files for internal audit• Vault maintenance • Exhibited excellent written and oral communication• Exceeded customer expectation by providing highest level of customer service

August 2008 – August 2012: Additional college experienceSpent 4 years in school pursuing my education in nursing and emergency management. Obtained several certifications and truly enjoyed this time of my life. To care for the sick, dying and the dead was extremely rewarding but not how I wanted to spend the next 20 plus years of my career. Here are the highlights:UCLA David Geffen School of Medicine: Center for Pre Hospital Care, Los Angeles CA • CPT 1: Certificate # CPT54556: Successful internship completed at UCLA Medical Center. • EMT: Registry # E090713: With LA County Scope of Practice 2011, AHA BLS and AED PHTLS: (Pre Hospital Trauma Life Support): Successfully completed certification• FEMA: NIMS CertifiedAmerican Heart Association: On Line Training and Continuing Education • AHA CPR For Healthcare Provider: Achieved certification• AHA Adult Hearth Rhythms: Achieved certification• AHA ACLS (Advanced Cardiac Life Support): Achieved certificationLos Angeles Valley College (Valley Glen, CA) / West Coast University (North Hollywood, CA)• Pre Nursing Program (Deans List)

• Managed pipeline of over 125 active loan files within required performance standards • Funded over 30 loans a month totaling over $70 million a year• Gathered and reviewed income and asset documentation, appraisal, title and credit reports, cleared blockers in order to close loans• Tracked loan status from multiple internal departments and external sources and relayed information to all necessary stakeholders• Arranged meetings and scheduled appointments• Conducted new hire orientation and on-boarding• Utilized MS Excel to track and analyze a pipeline of over 125 active loans• Achieved monthly, quarterly & annual revenue funding goals• Successfully kept all clients in pipeline appraised of details of their application, responded to customer inquiries in a timely manner and efficiently resolved blockers