Vesna Grbac Email & Phone Number

With over two decades of experience in the fashion industry, I have successfully transitioned to the dental tourism sector as the Dental Clinic Manager at Poliklinika Identalia - Identalia srl. I leverage my expertise in B2B business development, sales management, and multicultural negotiating to expand the company's presence and reputation in Italian market.As a passionate and dedicated manager, I oversee a team of 8-10 employees and collaborators, ensuring high standards of customer service, quality, and performance. My responsibilities extend to handling all organizational and administrative matters, including relations with suppliers, personnel selection, and contract negotiations. I am driven by the challenge of achieving and exceeding sales goals, and I follow a customer-centered strategy. My achievements are benchmarked on quarterly OKRs (Objectives and Key Results), which are the very focus of my work.My role is in ensuring patients’ renewed confidence through their smiles MY SKILLS:- Implementing strategies and increasing turnover and profitability- Setting targets per area/agent/distributor and assigning the annual sales target- Managing and coordinating dealers (distributors/agents) - Ensuring long-term business relationships with key customers- Multi-cultural negotiation - Negotiating and drafting contracts for resellers - Organising events/fairs/presentations and product training- Social-media and marketing- Customer-centred strategy: maintaining and raising the standard of customer service - Focus on areas: Asia, Europe, Eastern Europe, Russia and CIS.SKILLS:PassionVisionDedicationPersuasionLoyaltyAdaptabilityStress toleranceTrend awareness LeadershipEmotional IntelligenceOrganisational skillsAnalytical thinkingTeam playerMultilingualMulticultural negotiationProblem solver

Listed skills include Sviluppo Di Prodotto, International Business, Gestione Vendite, Moda, and 25 others.

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  Dental Clinic Manager

  Poliklinika Identalia - Identalia Srl

  Jul 2021 - Present - Bergamo, Lombardy, Italy

  I am the manager of the Identalia srl dental clinic located in Trescore Balneario, in the province of Bergamo We are specialised in implantology and oral surgery. Identalia has the largest clinic in Zagreb, Croatia, and offers complete dental treatment. I manage the team of 8-10 employees and collaborators. I mainly supervise sales and handle all organisational and administrative matters, relations with suppliers, personnel selection and contract negotiations. I strive to achieve results and… Show more I am the manager of the Identalia srl dental clinic located in Trescore Balneario, in the province of Bergamo We are specialised in implantology and oral surgery. Identalia has the largest clinic in Zagreb, Croatia, and offers complete dental treatment. I manage the team of 8-10 employees and collaborators. I mainly supervise sales and handle all organisational and administrative matters, relations with suppliers, personnel selection and contract negotiations. I strive to achieve results and meet targets by carefully following quarterly OKRs (Objectives and Key Results). Show less