Sebastian Vespoli Email & Phone Number

My name is Sebastian Vespoli, I am a highly motivated university graduate with experience in project coordination, workforce operations/management, and customer service. I am adept at troubleshooting and resolving complex issues and I am skilled in developing and implementing innovative strategies to reduce costs and increase efficiency within the various business I have had the pleasure of working with.I am excited to share my relevant experience from working with the nation's largest dealership service provider Reynolds & Reynolds. I am also excited to share my time with the nation’s fastest-growing moving services-based tech startup Bellhop.In my role with Reynolds, I implement the nation's most comprehensive in-house dealership management system for our partners, which includes hundreds of dealership customers, that range from both individually owned to enterprise-level accounts. I ensure maximum utilization by consulting with individual end-users at each participating site and leading group training sessions with first-time system users, as well as seasoned system veterans to continue to familiarize them with the Reynolds IGNITE software package.Additionally, with Bellhop, I worked my way up from an independent contractor, who primarily did manual labor, to assist in managing a team of over 50 movers across our Florida and Alabama markets. I reviewed individual performance metrics with each of our contractors to assess their progress and points of improvement. I also utilized Salesforce to handle and update 200+ unique cases per month related to service failures, payment disputes, customer escalation, and workforce feedback.My experience has provided me with transferable skills in administrative, project management, and HR roles. For example, I am highly proficient in the Microsoft Office Suite and proficient with Tableau's reporting functionality that provides real-time metrics to management teams. I am also highly experienced in using customer relationship management (CRM) software such as Salesforce to manage cases related to service failures, payment disputes, and customer communication/feedback through AWS integration. Additionally, I am an excellent communicator and can respond quickly and professionally to client inquiries.Thank you for taking the time to read a little about me, I look forward to our connection!

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  University Of Central Florida

  3.5