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Beltsville, Maryland, United States

 Working to Identify and eliminate obstacles that prevent the team from achieving theirgoals and ensure effective communication within and across Project team. Assisting in setting up processes, dashboards, and stories in Jira Conducting daily standup calls working in an agile project team with specific goals anddeliverables aligned to all team members. Assisting with internal communication, improving transparency, and radiatinginformation. Providing general guidance to team members on Agile principles Engaged in continuous learning of Agile/Scrum techniques and utilized findings with theteam Working with Product Owner in maintenance of Product Backlog Removing impediments by finding the right personnel to remove the impediment withinthe team or through escalation to the Scrum of Scrum Encouraged problem solving among team members rather than provide solutions Planning and facilitating project planning ceremonies to include sprint planning, dailystand-up meetings, grooming, sprint reviews/demos, and sprint retrospectives. Working with the Scrum Team and the Product Owner to negotiate the minimum viableproduct for delivery.

Falls Church, Virginia, United States

 Coordinated and participated in estimation meetings to provide high-level story pointsfor backlog items Eliminated team impediments daily to allow the team to deliver the sprint goals anddeliverables. Improved team velocity by incorporating capacity planning into sprint planning sessions. Used metrics to effectively track impediments against user stories. Worked closely with Product Owner, coordinating, prioritization of product backlog,grooming and story estimation. Facilitated Scrum Daily standup, Backlog Grooming, Sprint Planning, Sprint Review andSprint Retrospective meetings. Monitored and communicated the sprint progress through Burn down and BurnupCharts Tracked and respond to actions for the customer; ensure they are properly recorded andfiled. Collected and process Weekly Activity Reports, Zero Based Review charts, and otherperiodic reports on behalf of the customer for reporting purposes to leadership Aided the team and Product Owner in efforts to manage and sequence the backlog.

Columbia, Maryland, United States

 Facilitated getting the work done without coercion, assigning, or dictating the work Facilitated sprint planning, retrospective and sprint demos Helped team to solve problems rather than provide solutions Interfaced with Program Management Office to ensure project goals and requirementsare being met Organized and facilitated project planning, daily stand-up meetings, reviews,retrospectives, sprint, release planning, demos, and other Scrum-related meetings Facilitated getting the work done without coercion, assigning, or dictating the work Track and Communicate sprint status with management and other corporatestakeholders Worked with product owners and Scrum teams to groom stories in advance of eachsprint Supported product owner, the team by understanding the product vision. Organized and facilitated project planning, daily stand-up meetings, reviews,retrospectives, sprint, release planning, demos, and other Scrum-related meetings

Silver Spring, Maryland, United States

 Serviced existing customer accounts and improved customer retention Tracked customer interactions from order through billing Also performed efficient troubleshooting of account issues for customers items that areto be shipped Working with established comprehensive customer data base, making sure products areshipped to them on time Co-ordinated focus groups and customer satisfaction surveys Recommended improvements in service procedures on the shop floor line. Provide Level 1 customer support in a global call center environment (via web portal,telephone, and email) to customers worldwide.