It Specialist
CurrentManaging and administering Mobile Device Management (MDM) systems, ensuring all company devices are secure, up-to-date, and compliant with corporate policies.Coordinating device lifecycle management, including shipping, receiving, configuring, and deploying devices to employees across multiple locations.Implementing security protocols and managing updates to prevent unauthorized access and data breaches.Providing IT support to end-users, troubleshooting hardware, software, and connectivity issues efficiently.Maintaining and updating the internal knowledgebase, creating documentation for common issues and new procedures to enhance organizational self-service and IT knowledge sharing.Conducting routine audits of devices and systems to ensure security standards and compliance requirements are met.Collaborating with cross-functional teams to implement IT solutions that align with business goals and strategies.Monitoring and managing inventory of IT equipment and ensuring timely procurement and replacements as needed.Assisting with the planning and implementation of IT projects, including system upgrades and technology rollouts.Staying up-to-date with emerging IT trends and best practices to continuously improve internal systems and workflows.