（Program management targeted at Amazon outsourced/BPO vendors） Initiated with global-stakeholders in defining and delivering comprehensive risk control program for outsourcee  Dived deep into existing procedure for operation excellence initiatives and shared best practices among global network Country level advocacy for policy establishment among high-growth, fast-paced and cross-functional organization Defined program strategy in terms of roadmap, success criteria, resource and potential risk & implication to operation Directed change implementation for all regulations and ensure processes and procedures are in place to meet the requirements

 Led USD 1bn size IDC Transition project in APAC region Directed over 1000 operational procedure development for SOP/MOP/EOP and defined priority to achieve strategic goals Facilitated talent acquisition, retention and motivation across two sites with 64 headcounts in total Coordinated global remote teams for consistency, best-practice sharing, risk management and operation optimization  Consulted on procurement strategy, process and vendor on-boarding, ensuring service initiation and strict compliance In charge of stake-holder communication including client face-to-face reporting, workshop and collaboration

 Synthesize quantitative and qualitative information for new strategy direction, improving cash flow by double digits in 8 months Initiated cross-function and cross-region collaboration for sale lead generation and client senior relationship development Analyzed competitive landscape and expanded customer engagement, accounting for large portion of total profit in China Consulted and managed business program & initiatives implementation, organizational change and people development Directed strategic partner and vendor management, expanding Executive networks to unchartered territories and frontiers Changed company culture for risk hedging, operational excellence, professional undertaking and procedure compliance

 Led international project management with largest scale in Hong Kong region, contributing high portion of company revenue Directed stakeholder management and communication among clients, consultants and suppliers, cutting defects by 57% Cross-stakeholder collaboration locally and remotely in a range of intertwined delivery life cycles – Waterfall, Agile Analyzed performance metrics and modeling in budget, schedule and procedure, saving LD cost over millions Represented company in Project Board Meeting and report to C-suite stakeholder via multi-level report and presentation  Reviewed quotation assessment to ensure project financial status per budget forecast, reducing overall cost Be in charge of the tender presentation and facilitated tender bidding