Understand and revise our standard operating procedures (SOP) in order to train team members to apply them at all our locations.Ensuring stations follow proper processes as per Intelcom Standard operating procedures (SOP).Review performances of Business Partners and their associated drivers.Understand in detail the parcel delivery (Line Haul or Last Mile) in order to help employees improve their performance.Following the Operation key performance indicator (KPIs) and Understand in detail the parcel delivery (Line Haul or Last Mile) in order to help employees, improve or tune their performance.Audits station to ensure compliance on standard operating procedure (SOP) and safety.Proactively solve operational issues as well as collaborate with any operation sites.

Real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company's objectives;Develop and maintain sound working relationship with employees and contractors;Coach people supported in completion of morning routine tasks;Ensure the use of safe working methods and behaviors within the team;Completes daily time in sheets and submits to Station Manager;Implements training or action plans when required;

Prepare a daily report; Process pending packages; Process returns to the sender;Process SAC packages; Process parcels to plan;Deal with broker returns at the end of the day;Process customer service e-mail requests;Contact customers by phone and / or email occasionally;Answer the phone and emails;Make the link between Customer Service and Brokers, and Operation Supervisor’s needs;Serve customers who come to pick up their order at the terminal;Data entry as needed;Escalate special cases to supervisors;Maintain a clean and safe work environment;Ensuring all work areas are kept clean and presentable;