I have over 30+ years of experience working in the IT arena. Initially working as help desk and PC tech support.growing to be a manager of a help desk area, to Operations Managers in two different companies in Panama.6+ Years of experience in budget planning and execution. Manager position for the last 15 years, direct supervisorto teams of up to thirty members. Vast experience in LATAM IT markets and dynamics.As a Technical Account Manager in Microsoft, I worked as prime technical point of contact for all customers withsupport agreements with Microsoft. During my tenure I had a 100% contract renewal rate and kept my customerwith Very Satisfy scores.Now as a PDRM & TDM, my focus is on assisting the group of consultants / TAMs with their career/profdevelopment through coaching, mentoring, and advisory. And I'm in charge of assigning the best resources toconsulting engagement requests for my consultants.Specialties: Over 7 years of experience working with DoD Hospital systems and customers. IT Security Expert formost of the companies I've worked for. Eloquent public speaker.