Ventura F Perez (He/Him) Email & Phone Number

Panama City, Panamá, Panama

AVP Operations TI

Panama City, Panamá, Panama

Responsible for the uptime of all the servers, telecommunications and services supporting much of the operation. Leads a team of 6-10 resources in various skillsets.Part of the team leading the upgrade, renewal, and establishment of the next generation of information technology specialized in Finacial/Banking sector.Supporting the new generation of services and channels for our customers.Provide recommendations and feedback on diverse topics within my areas of expertise to different areas in the corporation.

Panamá, Panama

In my short tenure, I was tasked to support the product content generation (from datasheets, brochures, website, up to proposals (ready to market). Additionally, I was also tasked to support a vacated position of Profesional Development Resource Manager (PDRM), supported as program manager one of their biggest customers in LATAM. Led a team of six consultants. Completed job profiling and job descriptions for various consultants' roles.And provided support for English and Spanish technical deliveries.

Panama

In charge of all the technical delivery resources in the Business Productivity Group in Latin America.Priority on resource technical and professional development, and delivery/support of our On-Premises,Cloud or Hybrid productivity solutions. Leveraging my internal team network and several of the mostimportant customers in LATAM, led Cross-functional Team Leadership efforts to maximize our results,while mitigating risk and making sure customer satisfaction was our number one priority.Co-responsible for the customer satisfaction program for our team. Delivered our customer satisfactionmetrics every year, we used the results and my analytical skills to improve our services and products.Drive Utilization and Billing targets, achieving the team metrics 90% of the time. Lead the outsourcingefforts for peak of demands especially in our Latam markets. Conducted vendor management,contracting (procurement) and oversight for this program.Recipient of the Operations Excellence Manager award in FY20

As a Prof Dev & Resource Manager, in charge of the career/prof development of all Consultants andTechnical Account Managers (Central America and the Dominican Republic)Additionally, I was responsible for staff consulting engagements for my staff of consultants.Responsible for the revenue budgeting (finance) based for the consulting business (Internal, external,global resources, and subcontracted revenue streams)As part of the leadership team, we had the opportunity to do project and program Management andRisk Management for various projects we were delivering to our customers in our Latam Region.

Panamá, Panama

Technical contact for all Microsoft's customers who had contracted direct support services (PremierSupport). Provide technical guidance, manage all technical inquiries, and make sure all the servicescontracted in their Premier support contract.Recipient of the Customer Satisfaction award, "2 or more customers, with top results in all surveys for atleast 5 continuous years".Several teamwork / team-player awards in this span of time.

In charge of the desktop and systems help desk. Assisted in the administration and deployment of complex health care IT systems.

help desk support, deploy the first PC based LAN (Novel 3.12); and e-mail system (MS Mail). Managed the disposal and decomishioned of an inventory worh of over US$10M thru the DoD Hardware Salvage systems.Assisted in the system admin portion of the Healthcare IT Systemsresponsible for the deployment of the LAN and WAN connectivity of the hospital, and 7 satellite offices.

Master In Business Administration (Mba), International Marketing

Activities and Societies: Basketball, Volleyball.

Ba In Finance, Finance

High School, High School Diploma