Victor Garcia Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Pioneer the development and growth of a successful wakesurfing brand from the ground up, including leveraging forecasting and leadership expertise to optimize brand positioning and expand awareness. • Oversee day-to-day business operations with a focus on customer service, successfully driving satisfaction and establishing the company as a reputable and recognizable brand. • Chart the successful creation and launch of high-impact marketing strategies and campaigns, with a focus on… Show more • Pioneer the development and growth of a successful wakesurfing brand from the ground up, including leveraging forecasting and leadership expertise to optimize brand positioning and expand awareness. • Oversee day-to-day business operations with a focus on customer service, successfully driving satisfaction and establishing the company as a reputable and recognizable brand. • Chart the successful creation and launch of high-impact marketing strategies and campaigns, with a focus on driving sales via Instagram. • Navigate complex and challenging business issues with an innovative and solution-focused mindset. • Build a robust network of industry professionals to identify and spearhead key growth opportunities. • Guide and led both small-scale and large-scale initiatives from conceptualization to on-time delivery. • Adapt to quickly changing priorities and executed sound decisions in complex/ambiguous environments. • Ensured customer service excellence across operations, leading to a 30% lift in customer satisfaction. • Generated a 40% increase in market recognition by crafting and deploying high-impact strategies in line with the objectives and goals of the company. Show less

• Aligned objectives and bridged communications with cross-functional teams to revamp and redesign the proprietary platform configuration panel with a focus on delivering a seamless user experience. • Facilitated the timely delivery of the product roadmap and strategies in line with backlog priorities. • Headed all aspects of the product management lifecycle while ensuring compliance with Agile methodologies, such as determining priorities, upholding compliance, and leading product… Show more • Aligned objectives and bridged communications with cross-functional teams to revamp and redesign the proprietary platform configuration panel with a focus on delivering a seamless user experience. • Facilitated the timely delivery of the product roadmap and strategies in line with backlog priorities. • Headed all aspects of the product management lifecycle while ensuring compliance with Agile methodologies, such as determining priorities, upholding compliance, and leading product releases.• Enabled data-driven decision-making, requirements gathering, feature and product development, and strategic planning by analyzing market, customer, and end user product analysis. • Ensured the delivery of exceptional customer service by supporting sales and client services teams, effectively managing upcoming features and requests, and driving transparent communication. • Conducted in-depth product assessments and reviews to ensure timely issue resolution and identify key opportunities to drive UX/UI optimization, culminating in a 20% decrease in user-reported issues. Show less

Dubai, United Arab Emirates

• Spearheaded the design, delivery, and launch of the online video platform digital transformation initiative, including revamping and developing mobile applications in line with business and technical requirements. • Devised a comprehensive product roadmap and strategy in coordination with senior leadership. • Handled project administration and leadership tasks, such as budget tracking, control management, resource estimation, risk assessment and mitigation, website development, and… Show more • Spearheaded the design, delivery, and launch of the online video platform digital transformation initiative, including revamping and developing mobile applications in line with business and technical requirements. • Devised a comprehensive product roadmap and strategy in coordination with senior leadership. • Handled project administration and leadership tasks, such as budget tracking, control management, resource estimation, risk assessment and mitigation, website development, and strategy development. • Gathered, documented, and interpreted technology requirements as a member of the product design group, engaging with internal and external vendors to address needs. • Worked to enhance product quality by directing a three-person digital acceptance test team in performing test procedures, such as user trials, feedback analysis, and reporting. • Managed multiple projects simultaneously while proactively engaging with cross-functional stakeholders. • Employed in-depth Agile knowledge to serve as the Technical Lead for third-party Agile integrations for a cross-platform application, maintaining responsibility for executing all technical decisions in collaboration with SMEs; oversaw website development across both internal and external teams. Show less

Dubai, United Arab Emirates

• Owned full accountability for overseeing online video platform infrastructure, digital application, launch, and post-launch activities, including crafting dynamic project plans in collaboration with the product team. • Determined and ensured alignment with customer requirements and established timelines, including creating efficiency-boosting solutions to ensure the on-time completion of deliverables. • Promoted operational excellence and testing standardization by establishing a… Show more • Owned full accountability for overseeing online video platform infrastructure, digital application, launch, and post-launch activities, including crafting dynamic project plans in collaboration with the product team. • Determined and ensured alignment with customer requirements and established timelines, including creating efficiency-boosting solutions to ensure the on-time completion of deliverables. • Promoted operational excellence and testing standardization by establishing a digital acceptance test training program, including outlining test methodologies and procedures to produce consistent results. • Improved employee skills and productivity by conducting trainings on time management and communications as well as developing value-added frameworks and process improvements, successfully enabling teams to work in both Agile and Waterfall to meet external stakeholder needs, enhancing the client-facing bug reporting and resolution process, streamlining cross-platform publishing processes, and improving application testing by tailoring the external validation test suite (Apple, Google, Samsung). • Led the end-to-end rebrand and launch of the WAVO product while achieving positive user feedback. • Exhibited a keen ability to spearhead cutting-edge product introductions in new markets, including launching the first-ever companion device application in the MENA region. Show less

Dubai, United Arab Emirates

• Managed all aspects of lifecycle review and integration of the OSN set-top box products as part of the audience measurement project while serving as Technical Lead, including designing and developing an in-house automated system for set-top box testing and leading the migration to a new testing solution. • Developed and launched a scalable system for gathering, storing, and transferring audience measurement logs to internal and external parties, enabling comprehensive support of 250K… Show more • Managed all aspects of lifecycle review and integration of the OSN set-top box products as part of the audience measurement project while serving as Technical Lead, including designing and developing an in-house automated system for set-top box testing and leading the migration to a new testing solution. • Developed and launched a scalable system for gathering, storing, and transferring audience measurement logs to internal and external parties, enabling comprehensive support of 250K decoders. • Accomplished a 10% decrease in ‘No-Fault-Found’ by strengthening refurbishment procedures for improved quality and thoroughness. Show less

London, United Kingdom

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

London, England, United Kingdom

Msc, System And Controls

Bsc, Electronics